Senior Case Processing Manager

6 months ago

กรงเทพมหานคร, Thailand International Rescue Committee Full time

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 50 countries and more than 25 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.

**Job Overview/Summary**:
The Senior Case Processing Manager oversees all functions of the RSC Case Processing Department and ensures USRAP applicants receive a high standard of case processing services through the provision of leadership, supervision, case management and quality control. Case Processing Department functions are comprised mainly of data entry/management of refugee case file information in START. This position ensures: Post-adjudication follow up with United States Citizenship and Immigration Services (USCIS); coordination of refugee medicals and departures with the International Organization for Migration (IOM); request and follow up of assurances with the Refugee Processing Center (RPC) and stateside resettlement agencies (RA), report analysis, ensuring adequate quality control mechanisms are in place and strategic action planning for all areas of the Case Processing activities.

**Essential Duties**:
**Program Delivery, Projections and Workplan Development (30%)**:

- Supports case processing (CP) unit managers (Departures, Allocation & Assurance, Medicals and Security Vetting) develop quarterly workplans based on workload including priorities determined through donor PRM objectives, Senior Management Team (SMT) and/or the Case Processing Coordinator’s (CPC) communication.
- Prepares monthly and quarterly departure projections for consumption by PRM/A and SMT. Predicts departure targets by reviewing USCIS interviews against observable trends in START data points forming a baseline for assurance, medicals, and security vetting turnaround timelines.
- Reviews case processing quarterly assessments together with System Solutions team. Ensures the assessment questions are derived from updated program guidance in standard operating procedures (SOPs) and can be easily retrieved.
- Guides unit managers and teams in preparing annual process reviews and regular reviews of SOPs in accordance with program guidance. Aims at identifying areas in CP processing that can be enhanced and provide practical solutions to improve tasks, monitoring of various START action items and management of CP unit workflow.
- Maintains department’s standards for compliance in accordance with established donor requirements for service level agreement (SLA) timelines in START.

**Problem Solving, Quality Control (QC) and Reporting (30%)**:

- Tracks monthly QC progress report for CPC’s review and updating. Collectively these progress reports should ensure all refugee case processing functions within the department strictly adhere to the PRM, USCIS, RPC/START, IRC and RSC Asia policies, guidelines, and procedures.
- Collaborates with Senior Data Integrity Manager (SDIM) to oversee case processing START filter reports reconcile with RPC quarterly rubric report and that any pending actions are promptly remediated by CP managers.
- Reviews the case processing master QC list on a quarterly basis ensuring all QCs reports are updated, relevant and have a reference point in SOP. This action is to ensure processing staff can complete necessary actions in START within PRM/RPC/RSC agreed service level agreement (SLA) timelines.
- Follows up with unit managers for any records found to be non-compliant with SLA timelines or deviating from SOP guidance.
- Oversees development of tableau reports in conjunction with RSC Asia Reports team and the RSC Asia Quality Control Manager for overall pipeline monitoring of USCIS Adjudicated cases.

**Performance Enablement, Training and Communication (25%)**:

- Facilitates in coordination with case processing managers, assessment, development and conducting of training to address case processing needs. Maintains a central repository system filing of training material for reference as needed.
- Ensures professional coordination and communication, internally with the Casework/Field team, Cultural Orientation, and Program Support Departments, including and all Case Processing managers to develop, align and implement overall IRC RSC Asia goals, policies, and procedures.
- Develops and maintains open, clear channels of communication with external partners mainly PRM/A, USCIS, RPC, Resettlement Agencies (RAs), Regional IOM

  • Senior Case Processing Officer

    6 months ago

    กรุงเทพมหานคร, Thailand International Rescue Committee Full time

    **Requisition ID**: req47142 **Job Title**:Senior Case Processing Officer (National Position) **Sector**:Administrative/General Office **Employment Category**: Fixed Term **Employment Type**: Full-Time **Open to Expatriates**: No **Location**: Bangkok, Thailand **Work Arrangement**: **Background/IRC Summary**: Founded in 1933, International Rescue...

  • Senior Case Processing Officer

    6 months ago

    กรุงเทพมหานคร, Thailand International Rescue Committee Full time

    The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations...

  • Case Processing Manager

    3 months ago

    กรุงเทพมหานคร, Thailand International Rescue Committee Full time

    The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations...

  • Case Manager

    7 months ago

    กรุงเทพมหานคร, Thailand April Asia Pacific Full time

    For over 30 years, APRIL International Care has been specializing in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are to ensure they have access to the best care. We...

  • Case Management Leader

    3 months ago

    กรุงเทพมหานคร, Thailand April Asia Pacific Full time

    For over 30 years, APRIL International Care has been specializing in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are to ensure they have access to the best care. We...

  • Clinical Case Manager

    7 months ago

    กรุงเทพมหานคร, Thailand April Asia Pacific Full time

    For over 30 years, APRIL International Care has been specializing in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are to make sure they have access to the best...

  • Senior Casework Manager

    7 months ago

    กรุงเทพมหานคร, Thailand International Rescue Committee Full time

    The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations...

  • Case Manager

    6 months ago

    กรุงเทพมหานคร, Thailand Toll Group Full time

    Company Description **About Toll** At Toll, we aren't just moving businesses; we are moving the world towards a brighter, more compassionate future, full of hope and opportunity for those in adversity. Our Government & Defence division is an experienced and trusted government partner and delivers case management services that include a broad range of...

  • Case Management Coordinator

    3 weeks ago

    กรุงเทพมหานคร, Thailand April Asia Pacific Full time

    For over 30 years, APRIL International Care has been specializing in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are to ensure they have access to the best care. We...

  • Senior Casework Manager

    6 months ago

    กรุงเทพมหานคร, Thailand International Rescue Committee Full time

    The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations...

  • Case Manager Field Operations

    3 months ago

    วัฒนา, กรุงเทพมหานคร, Thailand Toll Group Full time

    About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...

  • Senior Business Immigration Analyst

    3 months ago

    กรุงเทพมหานคร, Thailand Fragomen Full time

    Job Description As a Senior Business Immigration Analyst within a high-performing immigration team, you will be provided an excellent platform to learn the technical aspects of Thailand immigration law and regulations. You will be an integral part of the coordination of visa processes and formulation of immigration strategy for a variety of Fragomen clients...

  • Manager, Process Development

    6 months ago

    บึงกุ่ม, กรุงเทพมหานคร, Thailand Lotus's (Ek-Chai Distribution System Co., Ltd.) Full time

    Work closely with senior management team to develop initiatives on operations efficiency through innovation, process improvement and retail productivity. Plan and develop report/ presentation to support project for trial and roll out. Lead, collaborate and facilitate stakeholders across the business to ensure joined up approach and achieve targets together...

  • Case Manager

    6 months ago

    กรุงเทพมหานคร, Thailand April Asia Pacific Full time

    For over 30 years, APRIL International Care has been specializing in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are to make sure they have access to the best...

  • Senior Manager Rewards

    6 months ago

    กรุงเทพมหานคร, Thailand Dentsu Aegis Network Full time

    The purpose of this role is to take the lead from regional and global reward principles to attract, engage and retain employees in the market. Ensures reward plans are culturally aligned for maximum impact. Ensures effective management of reward processes, benefits offerings and recognition schemes. Job Title: Senior Manager Rewards & HR Operations **Job...

  • Case Management Associate

    3 months ago

    วัฒนา, กรุงเทพมหานคร, Thailand Toll Group Full time

    About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets,...

  • Manager, Process Development

    6 months ago

    บึงกุ่ม, กรุงเทพมหานคร, Thailand Lotus's (Ek-Chai Distribution System Co., Ltd.) Full time

    Work closely with senior management team to develop initiatives on operations efficiency through innovation, process improvement and retail productivity. Plan and develop report / presentation to support project for trial and roll out. Lead, collaborate and facilitate stakeholders across the business to ensure joined up approach and achieve targets together...

  • Program Support Manager

    6 months ago

    กรุงเทพมหานคร, Thailand International Rescue Committee Full time

    The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations...

  • Casework Manager

    3 months ago

    กรุงเทพมหานคร, Thailand International Rescue Committee Full time

    The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations...

  • Business Process Manager

    6 months ago

    ประเวศ, กรุงเทพมหานคร, Thailand Pandora Jewelry Full time

    Imagine being responsible for ERP project management and process improvement for the world’s largest jewellery brand. If you love managing projects and coordinating between parties for system implementation, and you have expertise in SAP implementation, then you might be our next Business Process Manager at Pandora Crafting & Supply. **We love that you...