Workplace Services Lead

1 week ago


กรงเทพมหานคร, Thailand Unilever Full time

Unilever employee experience team is the global business unit that will manage the company’s shared business services and Technology services, solutions, and innovations.

Its mission is to provide excellent services globally which enable Unilever to win in the market by:
- putting the business’ goals at the heart of what we do- leveraging cost-effective, best practice, global solutions across Unilever to meet users’ needs- making continuous improvement in both cost and service an integral part of our way of working- building a professional services organisation that enables our people to give their best- developing win-win relationships with selected providers to meet our current and future requirements

The transformation of Employee Services - Workplace will be significant as the strategy development and delivery of these services move from being primarily within each local site and geography to be a globally integrated service line within EX team. There will be an over-riding requirement of delivering change without disruption to everyday operations.

This role requires drive the formation of an org, manage employees and integrate them into an effective team. Particular focus will be on relationship building skills, ability to drive performance leading to success of 3rd party suppliers, and drive change in the workplace environment effectively while balancing sensitivities and local nuances.

Accountabilities- The scope of the Workplace Services lead covers a number of sites across Thailand. The role will be responsible for leading the Workplace Services transformation and be accountable for the day to day delivery of Workplace Services in line with established service levels and service line strategy. The services scope of this role includes Facilities Management (both soft and technical services but excluding technical services inside the production areas of Supply Chain)and Fleet management. The services scope will also include activities across the other Workplace Services areas (Real Estate, Travel and Agile Working and projects).- The role reports to the Head of employee experience and will be part of the SEAA Workplace Services delivery organisation.- Be accountable for day-to-day service delivery in line with established service levels, whether provided by a third party or in house by Unilever- Lead Workplace Services organisational and service delivery transformation across the geography aligned to the outcome of the Facilities Management Transformation (FMT) project and the overall Workplace Services strategy- Manage day to day operations of in-house teams and service provider (s) across the geography- Resolve performance and quality issues, escalating to Line Manager or Regional Service Operations leads where required, ensuring timely resolution- Preparing and tracking the budget for the whole year- Managing all security issues at premises including security systems and manned security services provided by 3rd parties- Performing regular site inspections to check requirements and business needs- Fleet management- Fixed asset management and reporting- Landlord and office lease management- Courier services management both domestic and international- Deliver harmonisation and continuous improvement projects aimed at improving cost and service- Identify trends and actions to address where appropriate- Identify opportunities to improve understanding of the business requirements and adoption of the services and work with key stakeholders and clients to develop and implement plans to address these opportunities- Ensure timely and accurate performance reporting- Suggest changes and improvements to metrics SLA’s, KPI’s, etc- Facilitate regular performance reviews with service providers and/or insourced operations teams with geography leadership teams, holding both the supplier(s) and the client accountable for their part in successful delivery- Run operations and teams remotely- Build and maintain positive working relationship with service providers and other key stakeholders- Manage multiple building projects like refurbishments, dilapidations and office moves.

Experience Required-
- This person will have experience or knowledge about best practices, contracting methods, SLAs, KPIs, etc.- S/he will be capable of developing strategies and developing/executing programs to make them happen.- Experience in Corp Real Estate and/or relevant experiences in supporting HRS, Workplaces, Finance, IT and other critical service delivery operations- Experience in management of third party service providers- Experience in managing insourced operations teams- Experience in engaging key senior level stakeholders along with proven ability to influence and manage relationships with those stakeholders.- Experience in managing multiple building projects.

**Skills**:
- Service delivery- Demonstrated Project management and change management skills- Leadership capability to create and lead a complex transformati



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