Wfm Team Lead

2 weeks ago


กรงเทพมหานคร, Thailand Go Asia Consulting Manpower Co., Ltd. Full time

**WFM Team Lead ( Thai Nationality Only )**

Company : Tech, Game Development, BPO

Salary : 40K THB

Work Location : Khlong Sam Wa (Phraya Suren) Free Shuttle Bus

Working Days : Shift work: 8hr/day, 5 days a week. Able to work night and overnight shifts.

Able to work during Thailand Public Holidays as requested.



**Responsibilities**:

- Analyze trends and patterns on volume injection for accurate forecasting needs in class requisition
- Identify behavioral trends that impact overall operational performance (data trends and patterns in schedule adherence)
- Continue to analyze reporting, staffing and scheduling procedures to optimize efficiency
- Establish and maintain operational report (ie. real-time and historical reports) on volumes, service performance, staffing and trends.
- Proactively maintain continuous internal communication with staff, managers, and directors regarding load balancing and staffing needs, in real-time, and historically;
- Lead meetings with management to assess performance and identify and mitigate risks;
- Coach, train, and evaluate team members;
- Manage the team to ensure service level standards are consistently met;
- Oversee intraday management of real-time scheduling and workload management to meet requirements
- Make decisions and provide solutions on certain Operational challenges impacting staffing and scheduling.



**Qualification**:

- Bachelor’s Degree or Higher in any discipline
- 1 year experience in in scheduling / planner or an RTA role
- Good at English communication (Eng - B2 Level)
- Attention to detail and effective time management
- Understanding effective scheduling, planning and seat planning process
- Good analytical skills on data trends, volume patterns and forecasting of class requisition
- Strong knowledge in capacity planning, problem-solving and negotiation skills**Benefits**:

- Attractive compensation package / fun and professional environment
- Open and honest culture where people are valued, treated fairly and empowered
- 1st year - paid vacation days
- Allowances: Night Shift / OT
- Annual Leave / Personal Leave / Social Security
- Group Health Insurance
- No dress code is required, we appreciate your true talent

Please send your English CV or resume to

or Tel. (+66)83-126-7996 (Eve)

**Salary**: ฿40,000.00 per month


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