Operations Manager

4 months ago


กรงเทพมหานคร, Thailand Gratitude India Full time

**Operations Manager - Thai Speaking**

**Location: Bangkok Thailand**

**Salary: 90,000 THB Max**

**Travel: 1 HC**

**Transportation: 1HC**

**Rotational Shifts**

**Immediate Joiners**

Language Proficiency: English (B2 level)
- Bachelor's Degree in related field with more than seven years of experience (with at least two years of

Progressive Management Experience) preferred
- Call center experience preferred
- Demonstrated ability to coach and develop action plans, which maximize performance, and provide

effective feedback

Demonstrated ability to analyze and improve work processes; establish a course of action for self and

others to accomplish a specific goal
- Work well under pressure and follow through on items to completion while maintaining professional

demeanor
- Excellent communication skills, both written and verbal. Ability to effectively present information to

internal and external associates
- Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business

environment
- Demonstrated ability to mentor, coach and provide direction to a team of employees
- Willingness to work a flexible schedule

The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also

responsible for ensuring Client Service Level Agreement and financial expectations are achieved.

Essential Functions/Core Responsibilities
- Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
- Maximize revenue generation to reach long and short-term financial projects (i.e. data collection for

billable/non-billable hours, forecasting, budgeting, etc.)
- Selecting, training, developing, and managing performance of direct reports and their associates;
including planning and assigning work for staff in accordance with the organization’s policies and

applicable legal requirements
- Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics

management reports)
- Create and maximize relationships with client partners
- Provide leadership and guidance to direct reports to ensure consistent administration of company policies

and standards; define and implement any corrective actions needed to meet operational performance
- Conduct regular one-on-ones with direct reports to review individual performance, the performance of

their team and offer on-going developmental coaching
- Create a positive work environment through employee engagement; resolve employee relation issues in a

professional and timely manner
- Participate in cross functional meetings to review information received from operational support

functions - Training, HR, Quality, WFM, TA, and partner to define action plans that resolve issues and drive

continuous improvement
- Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing

needs, with input from BD and Client and make adjustments to meet changing requirements
- Attend business reviews with the client
- Handle a team of team leaders

**Career Framework Role**

Manages professional employees and/or supervisors or supervises large, complex technical or business support or

production operations team(s). Is accountable for the performance and results of a team within own discipline or

function. Receives assignments in the form of objectives and determines how to use resources to meet schedules

and goals. Adapts departmental plans and priorities to resolve operational challenges. Decisions are guided by

policies, procedures and business plan; receives guidance from senior manager and/or director. Provides technical

guidance to employees, colleagues and/or customers. Has accountability for results in terms of costs, strategies

and employees.

**Salary**: Up to ฿90,000.00 per month

Application Question(s):

- How many years of experience do you have in operations management in a call center or bpo setting?
- Are you fluent in Thai?
- Are you fluent in English language with B2 level proficiency?
- Are you a graduate in any relevant field?
- Are you okey working Rotational Shifts?
- Are you okey working in Bangkok Metropolitan Area, work on site?
- Are you able to join immediately if hired?



  • กรุงเทพมหานคร, Thailand Airbus Flight Operations Services Limited Full time

    To ensure expansion and growth for Airbus core services through Flight Operations support activities and to support Airbus core services’ goals, objectives and strategies. **Responsibilities**: Manage Flight Operations support activities to support Flight Ops Support Center including: - Support to Airbus operators on Tech Request and other activities -...

  • Operations, Manager

    4 months ago


    กรุงเทพมหานคร, Thailand CGP Recruitment (Thailand) Co., Ltd Full time

    As the Regional 4PL Operations Manager, you will be responsible for overseeing and managing the end-to-end logistics operations within a specific region. You will play a critical role in driving operational excellence, ensuring seamless coordination between various stakeholders, and implementing strategies to enhance supply chain efficiency and customer...

  • Operations Manager

    5 months ago


    กรุงเทพมหานคร, Thailand growthfn Full time

    Developing and implementing operational policies and procedures to ensure efficient and effective operations. - Improving systems, processes, and best practices. - Managing day-to-day operations as well as the operations team and operations department. - Ensuring that organizational processes remain legally compliant with regulations and standards. -...

  • Internship Student

    4 weeks ago


    กรุงเทพมหานคร, Thailand Airbus Flight Operations Services Limited Full time

    To support the flight operations team to ensure customer satisfaction level and quality in all deliverables Author and coordinate the authoring of relevant flight operations manuals; Manage aircraft configuration to ensure coverage of individual aircraft definition in relevant flight operations manuals; Answer to customer queries on flight operations...

  • Operations Manager

    2 months ago


    กรุงเทพมหานคร, Thailand Upscale Sdn Bhd Full time

    **Operations Manager.** Access World, Thailand, Bangkok. 909 Ample Tower, 11th Floor, Room No. 11/2, Debaratana Road, Bang Na Nuea, Bang Na, Bangkok 10260, Thailand - Permanent Access World is a global Freight & Project forwarding and commodities warehousing company including logistics business. Active in more than 30 countries, we offer complete...

  • Operations Manager

    4 months ago


    คลองเตย, กรุงเทพมหานคร, Thailand Bitkub Full time

    Oversee daily operational duties including but not limited to processing transactions, account verifications, and overall customer support. Work closely with the COO, determine values and mission, and plan for short and long-term goals. Supervise operations team to ensure operational excellence and excellent customer services. Develop and maintain 3rd party...

  • Operations Manager

    4 months ago


    คลองเตย, กรุงเทพมหานคร, Thailand Bitkub Full time

    Oversee daily operations duties including but not limited to processing transactions, account verifications, and overall customer s asset. Work closely with the COO, determine values and mission, and plan for short and long-term goals. Supervise operations team to ensure operational excellence and excellent customer services. Develop and maintain 3rd party...

  • Operations Manager

    4 months ago


    บางรัก, กรุงเทพมหานคร, Thailand PRTR Full time

    Our client is a shipping line agency that they expertise in cargo handling, marine services/ offshore support services, project logistics, and land-side logistics. They are currently seeking an experienced and dynamic Operations Manager to take on a leadership role in their organization. **Key Responsibilities** - Being responsible for managing our...

  • Operations Manager

    5 months ago


    กรุงเทพมหานคร, Thailand FUCHS LUBRICANTS THAILAND CO. LTD. Full time

    Operations Manager, Supply Chain Management In this position you report to Managing Director of FUCHS Thailand. **Your areas of responsibility**: To direct, control and manage smooth all day-to-day operation of all activities covering supply chain, warehouse, logistics both inbound and out-bound, customer services and others, you would: - Lead the...

  • Operations Manager

    5 months ago


    คลองสาน, กรุงเทพมหานคร, Thailand บริษัท แฟลช คอฟฟี่ ที่เอช จำกัด(สำนักงานใหญ่) Full time

    แชร์ เก็บงาน พิมพ์งาน ร้องเรียน สมัครงาน Operations Manager รับสมัครด่วน สถานที่ปฏิบัติงาน : กรุงเทพมหานคร(เขตคลองสาน) สาขาอาชีพหลัก :...

  • Operations Manager

    5 months ago


    กรุงเทพมหานคร, Thailand Discova Full time

    **Job no**: 520315 **Brand**: Discova **Work type**: Full time **Location**: Bangkok, Thailand **Categories**: Wholesale & Product **Operations Manager** **About the Opportunity** Discova are excited to announce we are looking for an experienced leader to join the Japan team who will be working closely with the Country Manager and Sales and...

  • IT Operation Manager

    4 months ago


    บางรัก, กรุงเทพมหานคร, Thailand Blockfint Co., Ltd. Full time

    แชร์ เก็บงาน พิมพ์งาน ร้องเรียน สมัครงาน IT Operation Manager รับสมัครด่วน สถานที่ปฏิบัติงาน : กรุงเทพมหานคร(เขตบางรัก) สาขาอาชีพหลัก : ไอที...

  • Operations Manager

    5 months ago


    วัฒนา, กรุงเทพมหานคร, Thailand Lifestyle Juicery Full time

    We make and deliver fresh, cold-pressed juice. In two words, we are Health and Convenience. Our juices are pesticide and preservative-free, cold-pressed daily, and delivered to your door. Completely fresh. Nothing added. Brought where you want them, when you want...

  • Operations Manager

    5 months ago


    กรุงเทพมหานคร, Thailand Growthfn Sdn Bhd Full time

    The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved. - Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed - Maximize revenue generation to reach long and...

  • Operations Manager

    5 months ago


    กรุงเทพมหานคร, Thailand Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...


  • กรุงเทพมหานคร, Thailand Bjak Full time

    **About Us** Bjak is dedicated to providing affordable and sustainable financial services for people in the ASEAN region. Headquartered in Malaysia, we are the largest insurance portal in Southeast Asia, with millions of customers. Our team is dedicated to problem-solving and navigating complex environments to create some of the most innovative financial...


  • กรุงเทพมหานคร, Thailand The Shell Company of Thailand Limited (SCOT) Full time

    The Operation and Business Development Manager for Mobility and Lubricant Services (TCOYC) will be responsible for overseeing the day-to-day operations of multiple Shell Helix Oil Change Plus (SHOC+) and Shell Advance Motor Care Express (SAMCE) shops within a designated region. Oversee the daily operations of multiple Shell Helix Oil Change Plus (SHOC+) and...


  • กรุงเทพมหานคร, Thailand Shell Full time

    **Role overview**: - The **Operation and Business Development Manager** for **Mobility and Lubricant Services **(TCOYC) will be responsible for overseeing the day-to-day operations of multiple Shell Helix Oil Change Plus (SHOC+) and Shell Advance Motor Care Express (SAMCE) shops within a designated region. **Key Responsibilities**: - Oversee the daily...

  • Operation Manager

    6 months ago


    กรุงเทพมหานคร, Thailand Data Wow Co., Ltd. Full time

    Planned, directed, and coordinated all operational activities within the company. - Implement effective process standards to improve operational efficiency and ensure. - Liaise between different teams to ensure smooth collaboration and facilitate problem resolution. - Stay informed about AI trends and innovations to contribute strategically to product...

  • Operations Manager

    5 months ago


    กรุงเทพมหานคร, Thailand ATS Global Full time

    **Location**: Bangkok, Thailand - **Employment type**: Full time - **Experience**: min. 7 - 10 year´s of experience in similar role **The Position**: Reporting to the Country Manager, and enlisting the support of specialist resources, both locally and globally where required, this position will hold responsibility for the growth and management of daily...