Operations Manager
4 months ago
**Operations Manager - Thai Speaking**
**Location: Bangkok Thailand**
**Salary: 90,000 THB Max**
**Travel: 1 HC**
**Transportation: 1HC**
**Rotational Shifts**
**Immediate Joiners**
Language Proficiency: English (B2 level)
- Bachelor's Degree in related field with more than seven years of experience (with at least two years of
Progressive Management Experience) preferred
- Call center experience preferred
- Demonstrated ability to coach and develop action plans, which maximize performance, and provide
effective feedback
Demonstrated ability to analyze and improve work processes; establish a course of action for self and
others to accomplish a specific goal
- Work well under pressure and follow through on items to completion while maintaining professional
demeanor
- Excellent communication skills, both written and verbal. Ability to effectively present information to
internal and external associates
- Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business
environment
- Demonstrated ability to mentor, coach and provide direction to a team of employees
- Willingness to work a flexible schedule
The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also
responsible for ensuring Client Service Level Agreement and financial expectations are achieved.
Essential Functions/Core Responsibilities
- Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
- Maximize revenue generation to reach long and short-term financial projects (i.e. data collection for
billable/non-billable hours, forecasting, budgeting, etc.)
- Selecting, training, developing, and managing performance of direct reports and their associates;
including planning and assigning work for staff in accordance with the organization’s policies and
applicable legal requirements
- Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics
management reports)
- Create and maximize relationships with client partners
- Provide leadership and guidance to direct reports to ensure consistent administration of company policies
and standards; define and implement any corrective actions needed to meet operational performance
- Conduct regular one-on-ones with direct reports to review individual performance, the performance of
their team and offer on-going developmental coaching
- Create a positive work environment through employee engagement; resolve employee relation issues in a
professional and timely manner
- Participate in cross functional meetings to review information received from operational support
functions - Training, HR, Quality, WFM, TA, and partner to define action plans that resolve issues and drive
continuous improvement
- Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing
needs, with input from BD and Client and make adjustments to meet changing requirements
- Attend business reviews with the client
- Handle a team of team leaders
**Career Framework Role**
Manages professional employees and/or supervisors or supervises large, complex technical or business support or
production operations team(s). Is accountable for the performance and results of a team within own discipline or
function. Receives assignments in the form of objectives and determines how to use resources to meet schedules
and goals. Adapts departmental plans and priorities to resolve operational challenges. Decisions are guided by
policies, procedures and business plan; receives guidance from senior manager and/or director. Provides technical
guidance to employees, colleagues and/or customers. Has accountability for results in terms of costs, strategies
and employees.
**Salary**: Up to ฿90,000.00 per month
Application Question(s):
- How many years of experience do you have in operations management in a call center or bpo setting?
- Are you fluent in Thai?
- Are you fluent in English language with B2 level proficiency?
- Are you a graduate in any relevant field?
- Are you okey working Rotational Shifts?
- Are you okey working in Bangkok Metropolitan Area, work on site?
- Are you able to join immediately if hired?
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