Senior Lead, Business Operations
1 week ago
**Why Kyndryl**
Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl?
We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities. We invest heavily in you - not only through learning, training, and career development, but also through the flexible working practices and stellar benefits that help you grow and progress long-term. And we give back - from planting 90,000 trees in our first 3 months as part of our One Tree Planted initiative to the Corporate Social Responsibility and Environment, Social and Governance practices embedded within everything we do, we are committed to powering human progress in an ethical, sustainable way.
**Your Role and Responsibilities**
- Provides operations management supporting including facilitating elements of business unit or function management review processes and systems; operational support for overall financial performance; revenue/profit performance analysis; account growth and erosion analysis; cost and expense budget management/analysis; working with the business to analyze and optimize operations for peak performance; and analysis of key initiatives and gaps.
- Additional responsibilities can include development and management of business processes including quality assurance, business controls and procedures; client satisfaction deployment and ratings; plan administration; and outreach to geographies and global counterparts to advance standard processes and deliverables.
- Employees in this role can be evaluated in a variety of ways via measures such as client satisfaction, process performance and satisfactory audits.
- Management: Define and execute management system for Country Leader e.g overall management system, cadence, closing business reviews, AdHoc review including guidance on focus items, outcomes, templates, frequency, ensuring quality of the outcomes and set up of repositories.Operational support at the Client unit level and above (WW/Geo/Market).
- Strategy: Lead and integrate Fall Plan process, with focus on business strategy. Represent Country leadership towards other Shared Services (e.g Q2C, CIO WFM, L&K etc.)
- Sales: Sales Cadence, Sales Productivity and management. Sales pipeline management system including weekly reporting, analysis to identify/address challenges and drive improvements in sales also pipeline hygiene.
- Incentive enablement: Provide guidance and oversight for end to end quota setting for sellers/non sellers, process incremental incentives programs where applicable, act as an escalation point within incentives process.
- Account Focus/Forecasting & RM: Work closely with Finance for forecasting (revenue, cost, GP) and roadmaps (risks/opportunities). Define, drive and follow up improvement actions, execute/project manage some of the roadmap items.
- Forecast might include matrix teaming Vended and IRM Spend, Cost take out, headcount forecast, Advance delivery, which required to work closely with Leaders, first line managers and extended team in order to push for action & Kyndryl Thailand/Vietnam business leveraging standard, automated, and trusted data-based management system focused on analytics, action, and decision making.
- Define, execute, and continuously improve the Thailand/Vietnam management system on behalf of the Kyndryl Leader & aligned to top-down direction from WW.
- Serve as trusted advisor on business performance.
- Proactively make recommendations based on data analysis.
- Lead initiatives to improve performance.
- Collaborate with multiple departments such as Sales, Delivery, marketing, HR, Learning, WFM, Finance, CIC and Q2C.
**Required Technical and Professional Expertise**
- E2E Bus Ops knowledge
- Use Office Systems/Applications
- Implement Communications Teamwork
- Lead Teams in a Matrixed Environment
**Preferred Technical and Professional Experience**
- Use Office Systems/Applications
- Implement Communications Teamwork
- Lead Teams in a Matrixed Environment
- Lead Business Process Assessment/Implementation
- Advise Management
**Required Education**
Bachelor's Degree
Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks (KINs) are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.
**Other things to know**
**Primary Job C
-
Operations Lead
6 days ago
กรุงเทพมหานคร, Thailand Bjak Full timeAre you a detail-oriented professional with a passion for streamlining processes and exceeding client expectations? Do you thrive in a fast-paced environment and possess strong leadership skills? If so, then this Operations Lead role at our dynamic insurance brokerage firm might be the perfect fit for you! **About Us** Bjak is an online car insurance...
-
Business Analyst
5 days ago
บางคอแหลม, กรุงเทพมหานคร, Thailand lansing business system Full timeรายละเอียดงาน **รูปแบบงาน **:งานประจำ**จำนวนที่รับ **:9 ตำแหน่ง**สถานที่ปฏิบัติงาน...
-
Regional Operations Manager
2 weeks ago
กรุงเทพมหานคร, Thailand American Express Global Business Travel Full timeAmex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Ready to explore a career path? Start your journey. **What You'll Do on a Typical...
-
Business Operation Executive
2 weeks ago
กรุงเทพมหานคร, Thailand IBM Full timeIntroduction At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most...
-
Technical Support
2 weeks ago
กรุงเทพมหานคร, Thailand Business Online PCL (BOL) Full time“About Business Online PCL. BOL is a leading provider of business information and analytical tools, and our aim is to enable our customers in a fast and effective decision-making process. We continuously develop leading innovations to offer new dimensions from our expanding business data base to help companies effectively analyze and interpret business...
-
Operations Lead
3 weeks ago
ปทุมวัน, กรุงเทพมหานคร, Thailand Axios International Full time**Operations Lead** The Operations Lead will manage multiple patient support program(s) and country operations. As the Operation Lead, the jobholder is required to develop Axios representation and to represent Axios in meetings with Clients, Partners, Stakeholders and Health Authorities. The jobholder is required to represent Axios in daily meetings with...
-
Operation Manager
2 weeks ago
บางรัก, กรุงเทพมหานคร, Thailand SkillLane Full timeSkillLane is searching for a self-motivated and creative problem-solver General Manager to direct and manage CPD’s business activities and to develop and implement business strategies and programs. As the General Manager for CPD, you will be responsible for managing and allocating budget resources, managing operational costs, leading business operations,...
-
Senior Team Lead Sales Operations
1 week ago
กรุงเทพมหานคร, Thailand NTT Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Ms Operations Team Lead
3 weeks ago
กรุงเทพมหานคร, Thailand NTT Ltd. Full timeNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Operations Lead
3 weeks ago
กรุงเทพมหานคร, Thailand Axios International Full time**Position: Operations Lead** **Position Purpose** The** Operations Lead** will manage multiple patient support program(s) and country operations. The jobholder is required to develop Axios representation and to represent Axios in meetings with Clients, Partners, Stakeholders and Health Authorities. The job holder is also responsible for the operational...
-
Senior Manager, Head of Operator Sales
2 weeks ago
กรุงเทพมหานคร, Thailand Samsung Electronics Full timePosition Summary 1. Maximize revenue and profit by setting sales strategies and plans that focuses on the assigned region/market based on the sales strategies. 2. Build the foundation for maximizing sales revenue and profit by providing continued support through communication with the assigned region/market. Role and...
-
Senior Retail Operations Executive
1 week ago
กรุงเทพมหานคร, Thailand coty Full timeTHE ROLE **Employment Type**: Full-time **Division**: Thailand Luxury **Job Title**: Senior Retail Operations Executive **Reporting to**: Retail Excellence Manager RESPONSIBILITIES To lead and drive the assigned doors' sales performance to achieve their business objectives Evaluate Sales Trend and take appropriate action plan to close the sales gap....
-
Terminal Operations Lead
7 days ago
กรุงเทพมหานคร, Thailand Shell Full time**The Role**: **What’s the role?** As Terminal Operations Lead, your key accountabilities include the following: - Support the Terminal Manager in running the terminal and implementing processes, controls, structures, assurance mechanisms, and competence program within own terminal that meet Shell policies and standards and local legislations that...
-
Manager People Operations
7 days ago
กรุงเทพมหานคร, Thailand FedEx Express APAC Full timeTo be a business partner to line management, implementing and providing market-level support for human resources policies and management practices with the objective to ensure an effective workforce so as to achieve business objectives and maintain FedEx APAC's Employer of Choice status. The People Operations Manager will lead a team of Specialist working...
-
Senior IT Business Analyst
5 days ago
คลองเตย, กรุงเทพมหานคร, Thailand PRTR Full timeOur client is a leading food and beverage company in Thailand. Now, they're looking for a Senior IT Business Analyst position. **Responsibilities**: - Handling the E2E project management and implementation for DMS (Distributor Management System), sales force automation tools (E.g., Accenture NewPage), and analytics platforms (E.g., MS Power BI and Azure...
-
Platform Operation and New Business Development
3 weeks ago
กรุงเทพมหานคร, Thailand Advanced Info Service Plc. Full timeExplore and develop new business opportunities to add value for contact center operations, outsourced contact center, AIS Shops, and relevant business units. Define new business development analysis and requirements to support contact center operations, outsourced contact center, AIS Shops, and relevant business units. Coordinate with relevant business units...
-
Operations Manager
2 weeks ago
กรุงเทพมหานคร, Thailand Applanix Full time**Your Title**:Senior Operations Manager** **Job Location**:Ayutthaya, Thailand - Onsite **Our Department**:Operations - Looking for that career defining opportunity, one that allows you to combine all your acquired skills that will enable you to set up our operations and processes at grass roots level and grow your own team from scratch? _ - Trimble is a...
-
Business Operations Professional
1 week ago
กรุงเทพมหานคร, Thailand IBM Full timeIntroduction The Business Operation Officer plays a pivotal role in ensuring the smooth and efficient functioning of various business processes within an organization. This role involves overseeing day-to-day operations, optimizing workflows, and implementing strategies to enhance overall productivity and profitability. The Business Operation Officer...
-
Terminal Operations Lead
6 days ago
กรุงเทพมหานคร, Thailand The Shell Company of Thailand Limited (SCOT) Full timeSupport the Terminal Manager in running the terminal and implementing processes, controls, structures, assurance mechanisms, and competence program within own terminal that meet Shell policies and standards and local legislations that enables safe and reliable terminal operations, risks managed to ALARP, best-in-class asset management, a high degree of...
-
Senior Business Analyst
1 week ago
กรุงเทพมหานคร, Thailand lhc Full time**Job Title**: Senior Business Analyst - Development **Company Overview**: A leading global developer and operator of luxury Integrated Resorts, our client excels in combining high-end hotels, gaming, convention space, entertainment, and dining within their properties. Notable for exceptional service standards, their resorts enhance destinations for both...