Senior Lead, Business Operations

21 hours ago

กรงเทพมหานคร, Thailand Kyndryl Full time

Who We Are

Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities.

The Role
- Title:

- Senior Lead, Business Operations
- Your Role and Responsibilities:
- Provides operations management supporting including facilitating elements of business unit or function management review processes and systems; operational support for overall financial performance; revenue/profit performance analysis; account growth and erosion analysis; cost and expense budget management/analysis; working with the business to analyze and optimize operations for peak performance; and analysis of key initiatives and gaps.-
- Additional responsibilities can include development and management of business processes including quality assurance, business controls and procedures; client satisfaction deployment and ratings; plan administration; and outreach to geographies and global counterparts to advance standard processes and deliverables.-
- Employees in this role can be evaluated in a variety of ways via measures such as client satisfaction, process performance and satisfactory audits.Management: Define and execute management system for Country Leader e.g overall management system, cadence, closing business reviews, AdHoc review including guidance on focus items, outcomes, templates, frequency, ensuring quality of the outcomes and set up of repositories. Operational support at the Client unit level and above (WW/Geo/Market).-
- Strategy: Lead and integrate Fall Plan process, with focus on business strategy. Represent Country leadership towards other Shared Services (e.g Q2C, CIO WFM, L&K etc.)-
- Sales: Sales Cadence, Sales Productivity and management. Sales pipeline management system including weekly reporting, analysis to identify/address challenges and drive improvements in sales also pipeline hygiene.-
- Incentive enablement: Provide guidance and oversight for end to end quota setting for sellers/non sellers, process incremental incentives programs where applicable, act as an escalation point within incentives process.-
- Account Focus/Forecasting & RM: Work closely with Finance for forecasting (revenue, cost, GP) and roadmaps (risks/opportunities). Define, drive and follow up improvement actions, execute/project manage some of the roadmap items.-
- Forecast might include matrix teaming Vended and IRM Spend, Cost take out, headcount forecast, Advance delivery, which required to work closely with Leaders, first line managers and extended team in order to push for action & Kyndryl Thailand/Vietnam business leveraging standard, automated, and trusted data-based management system focused on analytics, action, and decision making.-
- Define, execute, and continuously improve the Thailand/Vietnam management system on behalf of the Kyndryl Leader & aligned to top-down direction from WW.-
- Serve as trusted advisor on business performance.-
- Proactively make recommendations based on data analysis.-
- Lead initiatives to improve performance.-
- Collaborate with multiple departments such as Sales, Delivery, marketing, HR, Learning, WFM, Finance, CIC and Q2C.Who You Are
- Required Professional and Technical Expertise:
- E2E Bus Ops knowledge-
- Use Office Systems/ApplicationsImplement Communications Teamwork-
- Lead Teams in a Matrixed EnvironmentPreferred Professional and Technical Expertise:
- Use Office Systems/ApplicationsImplement Communications Teamwork-
- Lead Teams in a Matrixed EnvironmentLead Business Process Assessment/Implementation-
- Advise ManagementBeing You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Our employee learning hub gives you access to the best learning in the industry to receive certifications and accreditations, including Microsoft University, AWS Cloud Center of Excellence, Udemy, and the Harvard Business Review. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and searc

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