Customer Solutions Advisor

6 months ago


Bangkok, Thailand OKKAMI Full time

**HIRING NOW **

**Responsibilities**:

- Following up with customers and information needed to configure hotel menus.
- Gathering feedback from clients on how to make the system better.
- Help to log issues reported by customers in Company's event tracking system.
- Monitor customer performance and make recommendations on how to increase stats
- Updating online help documentation based on resolved issues
- Performing content QA and product reviews.
- Able to work night shifts when required

**Qualifications**:

- Fluent English skills verbal and written / TOEIC score of 650 or above (Listening: 300, Reading: 350)
- Ability to understand and communicate effectively with both native and English as a second language speakers over phone
- Good customer service mindset
- Comfortable with using computers and various different types of communication software
- Knowledge of Adobe Photoshop, Acrobat, Word, Excel, Power Point.
- Advantages: Previous customer support experience & advanced computer skill

**Benefits**:

- Working M-F 10:00 am - 6.00 pm.
- Allowance for transportation and lunch.
- Social Insurance, Health & Dental insurance.
- Vacation leave, Annual holidays / Traditional holidays.
- Company Performance Based Bonus

**Job Types**: Full-time, Permanent

Application Question(s):

- Do you currently live in Thailand? When are you available to start work?

**Language**:

- English (preferred)



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