Customer Service Executive

2 months ago

กรงเทพมหานคร, Thailand PREP Technology Joint Stock Company Full time

**Company Overview**
- PREP is a leading provider of IELTS courses, successfully helping students achieve their highest potential in English proficiency exams across Vietnam. Now expanding to Thailand, our mission is to provide high-quality education, deliver exceptional educational services and personalized learning experiences to empower Thai students to succeed in their academic and professional goals. We are excited to build a dedicated team in Thailand to continue this journey of excellence.

We are seeking a dedicated and enthusiastic **Customer Service Executive** to join our Learner Service Department. The Customer Service Executive will be responsible for delivering exceptional support to our students and prospective learners, ensuring a positive and enriching experience throughout their journey with PrepEdu.
- Position**:Customer Service Executive**:

- Department: Learner Service Department
- Reports to: Learner Service Manager
- Location: Bangkok, Thailand
- Type: Full-Time
- Working hours: 5 days per week
- Salary (excl. commission): ฿17,000 - ฿31,000

**Key Responsibilities**

**Student Support and Engagement**:

- Serve as the first point of contact for students and prospective learners, providing prompt and accurate information about PrepEdu’s IELTS courses.

**Enrollment Assistance**:

- Guide prospective students through the enrollment process, ensuring all their questions are answered and their concerns are addressed.
- Assist with the completion of enrollment forms and the submission of required documentation.

**Customer Relationship Management**:

- Build and maintain strong relationships with students, fostering a supportive and welcoming environment.
- Follow up with students to gather feedback and ensure their satisfaction with our services.

**Data Management and Reporting**:

- Maintain accurate records of student interactions, inquiries, and resolutions in the CRM system.
- Prepare regular reports on customer service activities and identify customer insights and areas for improvement.

**Requirements**:
**Language Skills**:

- Excellent communication skills with the ability to explain complex information clearly and concisely.
- Proficiency in English (IELTS 5.5 or equivalent) is a plus.

**Experience**:

- Bachelor’s degree in Communications, Business Administration, Education, or a related field.
- Minimum of 1-2 years of experience in a customer service or student support role, preferably within the education sector.
- Familiarity with CRM systems and data management is a plus.
- Preferred: Demonstrated track record improving customer service performance.

**Skills and Competencies**:

- Strong customer-focused approach with excellent interpersonal skills.
- Problem-solving abilities and attention to detail.
- Ability to work efficiently in a fast-paced environment and handle multiple tasks simultaneously.
- Proficiency in Google sheet, Google doc, excel...
- Professional, proactive, and positive attitude.
- Adaptability and willingness to learn.
- Open to **Thai nationals**

**Benefits**:

- Competitive salary and performance-based incentives.
- Comprehensive health insurance.
- Opportunities for professional development and career advancement.
- Supportive and collaborative work environment.
- Annual Increment (As per company policy).
- Bonus (As per company policy).
- Leave Entitlement (AL, SL, etc.).
- Entertainment Events.

**Applications**:

- Thai Market**
- Note:_
- By submitting a CV/Resume, along with the information provided by the applicant, and any exchanges during the interview process with Prep (if applicable), the applicant AGREES to Prep's Privacy Policy and the handling of personal data, which is established and issued in accordance with Decree No. 13/2023/NĐ-CP on personal data protection. Additionally, the applicant agrees to allow Prep to collect and store the information provided for the following purposes:_

Pay: ฿17,000.00 - ฿31,000.00 per month

Ability to commute/relocate:

- กรุงเทพมหานคร: Reliably commute or planning to relocate before starting work (preferred)

**Location**:

- กรุงเทพมหานคร (required)

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