Key Account Manager

2 months ago


หวยขวาง กรงเทพมหานคร, Thailand Reeracoen Thailand Full time

**Industry**: Logistics
- ** Job Description**:

- Job description:

- To provide excellent customer service.
- To cooperate with the operation department (freight, customs clearance, etc.) in solving problems,

report status and provide proactive solution to customer.
- To coordinate with the operation team to provide expert advice to customers regarding logistic

processes, documentation, or any other questions which may arise.
- To receive all claims, complaints, questions, concerns, and suggestions from customers and

cooperate with the department involved to ensure customer problems or issues are resolved or
provide proper guidance promptly.
- To monitor, record, and follow up status of customs case progress.
- To monitor, consolidate, check, and submit reports as per customer target date.
- To monitor & prepare KPI analysis and assure that committed KPI’s are met to customer

satisfaction.
- To prepare meeting agenda, summary information and issues with proper solution before the meeting with customer.
- To conduct meetings with customers in monthly or bi-monthly review meetings.
- To issue MOM from customer meetings and conduct internal improvement meetings across related departments.
- To develop & expand business for assigned customers.
- Analyst and identify upcoming needs and opportunities.
- To handle any special requests from customers/oversea, coordinate with support team and submit quotation to customer or oversea on time.
- To develop productive long-term relationships with customers.
- To create long term strategies & improvement project with the customer.
- To train billing and selling rate to operation.
- To monitor and check missing invoice status and liaison with A/R performance.
- Following up on Track & Trace report and support data to customer.
- To update any opportunities to Salesforce on a weekly basis.
- ** Requirement**:

- Qualification:

- Minimum 6 years work experience in Logistics
- Minimum 5 years work experience in Key Account Management.
- Able to multitask, prioritize, and manage time efficiently.
- Good experience in K/A Management, preferably in the Automotive Industry.
- Good experience in Sea freight & Customs Import / Export Clearance process.
- Able to analyze data, statistics and translate results into better solutions.
- Computer skills with Microsoft Office.
- Excellent knowledge of Customer Service and highly service minded mentality.
- Automotive customs clearance/logistics experience would be preferable added benefit.

【Advantage】
Basic Training:

- Company’s operational computer system
- Basic ISO 9001 & ISO 14001
- Compliance
- ** English Level**: Level 3 - Business Level
- ** Other Language**: None
- ** Working Hour**: 9.00 ~ 18.00
- ** Holiday**: Sat-Sun
- ** Benefit**:

- Salary 65,000 THB
- Mobile 1,500 THB
- Gasoline 4,000 THB (Fleet Card)
- Car allowance 3,000 THB


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