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Key Account Manager

4 weeks ago

กรงเทพมหานคร, Thailand Siemens Energy Full time

Siemens Energy is seeking a Key Account Manager. A major portion of our differentiation will be the way we manage our accounts - how do we address our customers and listen, fit our processes to their needs and make sure that we are their PARTNER of choice. To achieve this, Siemens Energy Account Management Excellence is the harmonized framework throughout the company, in order to ensure transparency, agility and simplicity balanced to the extent they add value. Moreover, the Framework will need to be constantly challenged and adapted to the changing market environment and customer needs, coupled with coaching of best-practice processes and approaches.

**LET’S TALK ABOUT YOU**

**Your profile**
- Over 7 years sales and related management experience with a track record of successful performance (new orders) in the relevant industry sector, at least partially as senior sales manager. Should have had profit and loss experience in a disciplinary management role.
- Ideal: 3 years of general management experience in the organization of the proposed Key Account or in the relevant industry sector.
- At least 3 years experience managing and directing large, complex and international projects successfully (from proposal management to negotiations up to realization.
- Able to manage people successfully with at least 3 years of experience as a manager of a team or department, preferably experience as manager of an international team or in an international environment.
- Able to work effectively with individuals from multiple cultures and backgrounds, 3 years experience working in a foreign country and in an international team.
- Customer Responsibility - Knows customer’s business targets, issues, needs, processes, value chain and key business drivers and effectively transfers this knowledge to the SE Divisions and Regions. Focuses and pursues strategic business opportunities with the customer by coordinating the activities of the Divisions and Regions involved.
- Strategic Account Development - Develops a single Siemens Energy 3 to 5-year worldwide account strategy for the Key Account based on strategic goals of the customer, market knowledge, and business opportunities defined with the customer.
- Executive Relationship Management - Builds/maintains sustainable relationships with the appropriate customer's key decision-makers (levels: Board, General Management and Senior Management) and facilitates/maintains relationships on executive and senior levels between customer's and SE management
- Market Business Strategy - Feeds Account requirements back into the organization (Key Account Executive, Hubs / regions and divisions based on customer value chain analysis. By doing this, influences the strategies to meet customer’s needs worldwide based on the complete portfolio of SE.
- Operational Planning - Is responsible for the achievement of the account business targets as defined and set out. Identifies and develops (short/medium/long term) opportunities for SE as part of the strategic 3 to 5-year Account Development Plan together with the Account Team.

**Your responsibilities**
- The KAM generates holistic knowledge and transparency on the customer's markets, environment, position, needs and specific strategy. Analyses customer's markets, position and needs and investigates specific business opportunities for customer-related product and service portfolio. Turns customer analysis into SE strategies and ensures buy-in from operational units.
- Supports the SE Account Executive (AE) in his/her responsibility for the assigned key customer (Key Account).
- Is responsible for the achievement of the account business targets and therefore develops a strategic global partnership and establishes relationships with the appropriate Key Account’s key decisions makers, executives, CxOs and Board members and ensures access to the account for respective SE Key Account Executive, central functions, Hubs and Division, combines the know-how and forms a Key Account specific communication hub.
- Drives the customer specific Strategic Account Development through definition and implementation of a 3-5 years Account Development Plan
- Is driving the Executive Relationship Management: Prepares customer contacts and builds and maintains a sound customer-focused network on all strategically relevant hierarchical levels, incl. CEO.
- Leads team and management, manages people: leads, coordinates and motivates the individual global SE Key Account Team and associated management in order to achieve a significant and profitable business growth for SE with the Key Account, focusing on (new business fields / international business / protecting traditional business / establishing business alliances / partnership)
- Facilitates the Escalation Management: Is striving for de-escalation and manages customer complaints as point of escalation, if necessary

**LET’S TALK ABOUT US**

"Let’s make tomorrow different today" is our genuine commitment at *