Guest Experience Manager

6 months ago

เกาะสมย สราษฎรธาน, Thailand Marriott International, Inc Full time

**Job Number** 24057954

**Job Category** Rooms & Guest Services Operations

**Location** Vana Belle a Luxury Collection Resort Koh Samui, 9/99 Moo 3 Chaweng Noi Beach, Koh Samui, Surat Thani, Thailand VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests’ service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand - a collection of Europe's most celebrated and iconic properties - serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.

From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale - a portal to the destination’s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

  • Duty Manager guest Experience

    3 months ago

    เกาะสมุย, สุราษฎร์ธานี, Thailand Anantara Full time

    **Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Guest Experience Manager

    1 month ago

    เกาะสมุย, สุราษฎร์ธานี, Thailand Marriott International, Inc Full time

    **Additional Information** **Job Number**24192632 **Job Category**Rooms & Guest Services Operations **Location**W Koh Samui, 4/1 Moo 1 Tambol Maenam, Koh Samui, Surat Thani, Thailand, 84330 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of payment, assigning...

  • Guest Experience Manager

    3 months ago

    เกาะสมุย, สุราษฎร์ธานี, Thailand Marriott International, Inc Full time

    **Job Number** 24161685 **Job Category** Rooms & Guest Services Operations **Location** W Koh Samui, 4/1 Moo 1 Tambol Maenam, Koh Samui, Surat Thani, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of payment, assigning...

  • Resort Experience Manager

    6 months ago

    สุราษฎร์ธานี, Thailand Hyatt Regency Koh Samui Full time

    Summary **External Description** **Description - External** We are seeking a dynamic and results-driven Resort Experience Manager to lead all recreational activities of the resort, in close relation with the operational departments of the property, provide guests with memorable experience. Resort Experience Manager will be responsible to assist with the...

  • Guest Relations Manager

    3 weeks ago

    เกาะสมุย, สุราษฎร์ธานี, Thailand NH Collection Full time

    **Company Description** Minor Hotels owns, manages and operates a diverse portfolio of over 540 hotels, resorts and branded residences across 56 countries. Flexible and adaptive to market trends, we drive growth through our eight hotel brands, alongside a collection of related hospitality businesses and strategic partnerships with other leading hotel brands...

  • Guest Experience Expert

    6 months ago

    เกาะสมุย, สุราษฎร์ธานี, Thailand Marriott International, Inc Full time

    **หมายเลขงาน** 24063323 **ประเภทของงาน** Rooms & Guest Services Operations **สถานที่** W Koh Samui, 4/1 Moo 1 Tambol Maenam, Koh Samui, Surat Thani, Thailand ดูบนแผนที่ **ตารางการทำงาน**...

  • Guest Experience Supervisor

    1 month ago

    เกาะสมุย, สุราษฎร์ธานี, Thailand Marriott International, Inc Full time

    **Additional Information** **Job Number**24192632 **Job Category**Rooms & Guest Services Operations **Location**W Koh Samui, 4/1 Moo 1 Tambol Maenam, Koh Samui, Surat Thani, Thailand, 84330 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management - แมริออท...

  • Guest Experience Expert

    4 weeks ago

    เกาะสมุย, สุราษฎร์ธานี, Thailand Marriott International, Inc Full time

    **Additional Information** **Job Number**24200444 **Job Category**Rooms & Guest Services Operations **Location**Vana Belle a Luxury Collection Resort Koh Samui, 9/99 Moo 3, Chaweng Noi Beach, Koh Samui, Surat Thani, Thailand, 84320 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management - แมริออท...

  • Assistant Guest Relations Manager

    7 months ago

    เกาะสมุย, สุราษฎร์ธานี, Thailand Belmond Management Full time

    As a Assistant Guest Relations Manager at Napasai, A Belmond Hotel Koh Samui, Thailand, you are part of a collective that crafts memorable guest experiences through exceptional customer service and personalized assistance. In this role, you will provide the highest calibre of assistance by providing information and recommendations to guests, always aiming to...

  • Assistant Guest Service Manager

    6 months ago

    เกาะสมุย, สุราษฎร์ธานี, Thailand Marriott International, Inc Full time

    **Job Number** 24081346 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Koh Samui, 9/123 Moo 5, Tambon Bophut, Koh Samui, Surat Thani, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form...

  • Assistant Guest Service Manager

    6 months ago

    เกาะสมุย, สุราษฎร์ธานี, Thailand Marriott International, Inc Full time

    **Job Number** 24087744 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Koh Samui, 9/123 Moo 5, Tambon Bophut, Koh Samui, Surat Thani, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond to any questions from guests and follow up with...

  • Assistant Guest Relations Manager

    6 months ago

    เกาะสมุย, สุราษฎร์ธานี, Thailand Belmond Full time

    As a Assistant Guest Relations Manager at Napasai, A Belmond Hotel Koh Samui, Thailand, you are part of a collective that crafts memorable guest experiences through exceptional customer service and personalized assistance. In this role, you will provide the highest calibre of assistance by providing information and recommendations to guests, always aiming to...

  • Guest Experience Expert

    4 weeks ago

    เกาะสมุย, สุราษฎร์ธานี, Thailand Marriott International, Inc Full time

    **Additional Information** **Job Number**24200444 **Job Category**Rooms & Guest Services Operations **Location**Vana Belle a Luxury Collection Resort Koh Samui, 9/99 Moo 3, Chaweng Noi Beach, Koh Samui, Surat Thani, Thailand, 84320 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management - شركة ماريوت الدولية هي...

  • Guest Experience Expert

    1 month ago

    เกาะสมุย, สุราษฎร์ธานี, Thailand Marriott International, Inc Full time

    **Additional Information** **Job Number**24191628 **Job Category**Rooms & Guest Services Operations **Location**Vana Belle a Luxury Collection Resort Koh Samui, 9/99 Moo 3, Chaweng Noi Beach, Koh Samui, Surat Thani, Thailand, 84320 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management - Marriott International jest pracodawcą...

  • Guest Service Agent

    8 months ago

    เกาะสมุย, สุราษฎร์ธานี, Thailand Avani Full time

    Company Description Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter. **Job Description**: The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for...

  • Guest Service Agent

    2 months ago

    เกาะสมุย, สุราษฎร์ธานี, Thailand Marriott International, Inc Full time

    **Additional Information** **Job Number**24186049 **Job Category**Rooms & Guest Services Operations **Location**Renaissance Koh Samui Resort & Spa, 208/1 Moo 4, Tambol Maret, Lamai Beach, Koh Samui, Surat Thani, Thailand, 84310 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a...

  • Guest Service Agent

    3 months ago

    เกาะสมุย, สุราษฎร์ธานี, Thailand Minor Hotels Full time

    **Company Description** Minor Hotels owns, manages and operates a diverse portfolio of over 540 hotels, resorts and branded residences across 56 countries. Flexible and adaptive to market trends, we drive growth through our eight hotel brands, alongside a collection of related hospitality businesses and strategic partnerships with other leading hotel brands...

  • Guest Service Agent

    6 months ago

    เกาะสมุย, สุราษฎร์ธานี, Thailand Marriott International, Inc Full time

    **Job Number** 24026356 **Job Category** Rooms & Guest Services Operations **Location** Renaissance Koh Samui Resort & Spa, 208/1 Moo 4 Tambol Maret Lamai Beach, Koh Samui, Surat Thani, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests...

  • Guest Service Agent

    8 months ago

    เกาะสมุย, สุราษฎร์ธานี, Thailand Anantara Full time

    Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts, and lush jungles, Anantara...

  • Guest Service Agent

    8 months ago

    เกาะสมุย, สุราษฎร์ธานี, Thailand Minor International Full time

    **Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...