Guest Service Agent

1 day ago


เกาะสมย สราษฎรธาน, Thailand Anantara Full time

Company Description

A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts, and lush jungles, Anantara welcomes guests for journeys rich in discovery.

**Anantara Lawana Koh Samui Resort** is located close to the restaurants and nightlife of Chaweng Beach. Sino-Thai-style villas cluster around palm-fringed lagoon pools, for tropical holiday hideaways, and dedicated Villa Hosts are on hand for selected villas.

Wake in luxury and enjoy breakfast overlooking the ocean. Cruise out to sea, unwind in the spa and let the children run wild at the kids’ club. Dine in beachfront style or ascend to the jungle canopy at Tree Tops for an unforgettable culinary journey.

**Job Description**:
The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest enquires, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.

**Qualifications**:

- A strong focus on customer service
- Prior experience in hotel Front Office operations is preferred
- Excellent communication skills; fluency in English is required
- Be able to work shifts, weekends and public holidays
- Computer skills in Opera, MS Office; experience with current Property Management Systems (PMS) is preferred

Additional Information

Thai nationality only


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