Assistant Guest Relations Manager
6 months ago
As a Assistant Guest Relations Manager at Napasai, A Belmond Hotel Koh Samui, Thailand, you are part of a collective that crafts memorable guest experiences through exceptional customer service and personalized assistance. In this role, you will provide the highest calibre of assistance by providing information and recommendations to guests, always aiming to exceed expectations. If you’re looking to develop your skills and be part of the future of luxury, this is your moment.
**Primary Responsibilities Include**:
- To adjust one's work schedule to warmly welcome guests and facilitate seamless check-in and check-out experiences.
- To provide comprehensive support during guest check-ins, including distributing room keys and addressing any queries or special requests they may have.
- To proactively cater to guest needs, intuitively addressing those that are unexpressed, while promptly fulfilling any explicit requests or concerns.
- To enthusiastically promote tours and excursions to guests as an opportunity for enhanced experiences, aiming to maximize service offerings.
- To diligently oversee the reservation process for tours and activities, ensuring high standards of service are consistently met.
**Requirements**:
**What You Bring**:
- Possess a warm and inviting presence, coupled with robust interpersonal abilities, enabling one to intuit and meet the diverse needs of guests.
- Proven track record in delivering tailored guest services, adeptly addressing inquiries and concerns, with a strong emphasis on efficient resolution of issues.
- Well-versed in local attractions, dining options, entertainment spots, transit systems, and various other regional highlights to enhance guest experiences.
- Equipped with an innovative mindset to devise inventive solutions swiftly, demonstrate agility in thought during unforeseen circumstances, and maintain poise under pressure.
- Outstanding verbal and written communication proficiency; fluent in English along with proficiency in another European language such as French or German.
- Solid background in a customer-focused position characterized by skills in resolving complaints and ensuring guest satisfaction.
**Benefits**:
**What We Offer**:
At Napasai, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, and benefits including:
- Competitive salaries.
- Complimentary and preferred rate experiences at our iconic destinations.
- Friendly and Family environment.
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
This is your moment.
About Us
Napasai is a secluded haven nestled between the jungle and sea. It has been a pioneer of luxury hospitality since travelers first started arriving to the island’s golden sands.
Napasai means “Clear Sky”; upon arrival, guests are drawn to the panoramic sea and infinity pool views, and will immediately feel relaxed, and the positive vibes of Thai hospitality.
Our serene beach resort is set within 43 acres of lush tropical garden, 68 stand-alone but easily accessible villas enjoy vast sea views; we have the longest stretch of swimmable beach that are perfect for families of all types.
Join us and achieve the truly exceptional
The Belmond & LVMH Family
Napasai, A Belmond Hotel, Koh Samui, Thailand, is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.
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