Guest Relations Manager

3 weeks ago


เกาะสมย สราษฎรธาน, Thailand NH Collection Full time

**Company Description**
Minor Hotels owns, manages and operates a diverse portfolio of over 540 hotels, resorts and branded residences across 56 countries. Flexible and adaptive to market trends, we drive growth through our eight hotel brands, alongside a collection of related hospitality businesses and strategic partnerships with other leading hotel brands worldwide.

As a** Guest Relations Manager** you are an integral part of our team and will collaborate closely with the Assistant Front Office Manager, overseeing the daily operations in terms of guest satisfaction. Your role is pivotal in upholding the utmost standards of quality in both products and services. Dedication to delivering an exceptional level of service to all guests is paramount. Additionally, your responsibilities will extend to the development of skills and competencies among direct reports and colleagues, ensuring a continuous commitment to excellence.
**Qualifications** Minimum Qualifications**
- Previous experience working in 5 star resorts
- Previous experience as a Duty Manager or Guest Relations Supervisor / Manager
- Confident in handling various issues
- Experienced in Opera PMS
- Fluent in English, both written and verbal
- Must hold a local citizenship

**Desired Qualifications**
- High attention to detail, ownership and accountability
- Excellent time management skills
- Pro-active vs re-active approach
- Familiarity with Thai cultural practices and nuances to enhance service quality and guest experiences.



  • เกาะสมุย, สุราษฎร์ธานี, Thailand Belmond Management Full time

    As a Assistant Guest Relations Manager at Napasai, A Belmond Hotel Koh Samui, Thailand, you are part of a collective that crafts memorable guest experiences through exceptional customer service and personalized assistance. In this role, you will provide the highest calibre of assistance by providing information and recommendations to guests, always aiming to...


  • เกาะสมุย, สุราษฎร์ธานี, Thailand Belmond Full time

    As a Assistant Guest Relations Manager at Napasai, A Belmond Hotel Koh Samui, Thailand, you are part of a collective that crafts memorable guest experiences through exceptional customer service and personalized assistance. In this role, you will provide the highest calibre of assistance by providing information and recommendations to guests, always aiming to...

  • Guest Relation Manager

    3 months ago


    เกาะสมุย, สุราษฎร์ธานี, Thailand Kimpton Full time

    **A little taste of your day-to-day** Every day is different, but you’ll mostly be: - Serving as the main point of contact for VIP Guests and ensuring hotel departments are fully briefed on their requirements - Seeking verbal feedback from customers on a regular basis and responding to all guest queries in a timely and efficient manner - Keeping close...


  • เกาะสมุย, สุราษฎร์ธานี, Thailand Marriott International, Inc Full time

    **หมายเลขงาน** 24087744 **ประเภทของงาน** Rooms & Guest Services Operations **สถานที่** The Ritz-Carlton Koh Samui, 9/123 Moo 5, Tambon Bophut, Koh Samui, Surat Thani, Thailand ดูบนแผนที่ **ตารางการทำงาน**...


  • เกาะสมุย, สุราษฎร์ธานี, Thailand Marriott International, Inc Full time

    **Job Number** 24057954 **Job Category** Rooms & Guest Services Operations **Location** Vana Belle a Luxury Collection Resort Koh Samui, 9/99 Moo 3 Chaweng Noi Beach, Koh Samui, Surat Thani, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assist staff with expediting problem...


  • เกาะสมุย, สุราษฎร์ธานี, Thailand Marriott International, Inc Full time

    **Job Number** 24081346 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Koh Samui, 9/123 Moo 5, Tambon Bophut, Koh Samui, Surat Thani, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form...


  • เกาะสมุย, สุราษฎร์ธานี, Thailand Marriott International, Inc Full time

    **Job Number** 24087744 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Koh Samui, 9/123 Moo 5, Tambon Bophut, Koh Samui, Surat Thani, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond to any questions from guests and follow up with...


  • เกาะสมุย, สุราษฎร์ธานี, Thailand Marriott International, Inc Full time

    **Номер вакансии** 24091251 **Категория работы** Rooms & Guest Services Operations **Рез.** The Ritz-Carlton Koh Samui, 9/123 Moo 5, Tambon Bophut, Koh Samui, Surat Thani, Thailand УВИДЕТЬ НА КАРТЕ **График** Full-Time **Удаленное расположение?** N **Возможен ли...


  • เกาะสมุย, สุราษฎร์ธานี, Thailand Marriott International, Inc Full time

    **Additional Information** **Job Number**24192632 **Job Category**Rooms & Guest Services Operations **Location**W Koh Samui, 4/1 Moo 1 Tambol Maenam, Koh Samui, Surat Thani, Thailand, 84330 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of payment, assigning...


  • เกาะสมุย, สุราษฎร์ธานี, Thailand Marriott International, Inc Full time

    **Job Number** 24161685 **Job Category** Rooms & Guest Services Operations **Location** W Koh Samui, 4/1 Moo 1 Tambol Maenam, Koh Samui, Surat Thani, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of payment, assigning...

  • Guest Service Agent

    3 months ago


    เกาะสมุย, สุราษฎร์ธานี, Thailand Minor Hotels Full time

    **Company Description** Minor Hotels owns, manages and operates a diverse portfolio of over 540 hotels, resorts and branded residences across 56 countries. Flexible and adaptive to market trends, we drive growth through our eight hotel brands, alongside a collection of related hospitality businesses and strategic partnerships with other leading hotel brands...


  • เกาะสมุย, สุราษฎร์ธานี, Thailand Anantara Full time

    **Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...


  • เกาะสมุย, สุราษฎร์ธานี, Thailand Marriott International, Inc Full time

    **Número de Empleo** 24091251 **Categoría de Empleo** Rooms & Guest Services Operations **Ubicación** The Ritz-Carlton Koh Samui, 9/123 Moo 5, Tambon Bophut, Koh Samui, Surat Thani, Thailand VER EN MAPA **Horario** Full-Time **¿Ubicación remota?** N **¿Reubicación?** N **Tipo de Posición** Non-Management APTITUDES DESEABLES Educación:...

  • Guest Service Agent

    2 months ago


    เกาะสมุย, สุราษฎร์ธานี, Thailand Marriott International, Inc Full time

    **Additional Information** **Job Number**24186049 **Job Category**Rooms & Guest Services Operations **Location**Renaissance Koh Samui Resort & Spa, 208/1 Moo 4, Tambol Maret, Lamai Beach, Koh Samui, Surat Thani, Thailand, 84310 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a...

  • Guest Service Centre

    8 months ago


    เกาะสมุย, สุราษฎร์ธานี, Thailand Anantara Full time

    **Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Guest Service Center

    8 months ago


    เกาะสมุย, สุราษฎร์ธานี, Thailand Anantara Full time

    **Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Guest Service Agent

    6 months ago


    เกาะสมุย, สุราษฎร์ธานี, Thailand Belmond Management Full time

    As a Guest Service Agent at Napasai, A Belmond Hotel, Koh Samui, Thailand, you are on the frontlines of providing exceptional luxury hospitality experiences through knowledgeable and welcoming interactions with guests. In this role, you will make an impact by providing exceptional customer service. If you’re looking to develop your skills and be part of...

  • Welcome Manager

    6 months ago


    เกาะสมุย, สุราษฎร์ธานี, Thailand Marriott International, Inc Full time

    **Job Number** 24102770 **Job Category** Rooms & Guest Services Operations **Location** W Koh Samui, 4/1 Moo 1 Tambol Maenam, Koh Samui, Surat Thani, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and staff. Areas of...

  • Guest Service Agent

    8 months ago


    เกาะสมุย, สุราษฎร์ธานี, Thailand Avani Full time

    Company Description Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter. **Job Description**: The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for...


  • สุราษฎร์ธานี, Thailand Hyatt Regency Koh Samui Full time

    Summary **External Description** **Description - External** We are seeking a dynamic and results-driven Resort Experience Manager to lead all recreational activities of the resort, in close relation with the operational departments of the property, provide guests with memorable experience. Resort Experience Manager will be responsible to assist with the...