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Resort Experience Manager

1 month ago

สราษฎรธาน, Thailand Hyatt Regency Koh Samui Full time

Summary

**External Description**

**Description - External**

We are seeking a dynamic and results-driven Resort Experience Manager to lead all recreational activities of the resort, in close relation with the operational departments of the property, provide guests with memorable experience.

Resort Experience Manager will be responsible to assist with the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations.

This position will report directly to our General Manager. This person will play a vital role in entertaining, creating, budgeting, planning, organizing and monitoring all aspects of resort activities for all ages.

Resort Experience Manager will be responsible to ensuring impeccable service quality and driving revenue growth. This position requires strong leadership and organizational skills, works well under pressure, flexible, self-motivated and is willing to work long hours.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

**Qualifications**:

- To develop with the General Manager, the policies and procedures for all experiences of the resort
- To ensure events at experience website are up to date in conjunction with marketing department.
- To ensure all experiences are well organized with respective departments.
- To actively participate in the experience tours organized by the hotel together with the team of Experience Gurus.
- Resort Experience Manager is one point of contact for all experience related guest queries. He / She ensures that all guest queries are responded in timely and in professional manner.
- To interact with guests during the breakfast and around pool to ensure guests are discreetly informed about the day’s events and are encouraged to participate.
- Work with Recreation team to ensure that house reef snorkeling is conducted in safe, friendly and professional manner.
- To garner personal rapport with guests and ensure that their overall satisfaction.
- To prepare monthly reports on all aspects, to include statistical analysis of participation and use of facilities, guest satisfaction and overall evaluation of the experiences.

**Qualifications - External**
- Outgoing Personality
- Ideally with a relevant degree, apprenticeship or diploma in Physical Education or related field.
- Minimum 2 years' work experience as Recreation Supervisor or 2 years' work experience as Assistant Recreation Manager.
- Certified Open Diving is an advantage.
- Good problem solving, administrative and interpersonal skills are a must.

“We care for people so they can be their best.”