Duty Manager guest Experience

3 months ago

เกาะสมย สราษฎรธาน, Thailand Anantara Full time

**Company Description**
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.

**Anantara Lawana Koh Samui Resort** located close to the restaurants and nightlife of Chaweng Beach. Sino-Thai-style villas cluster around palm-fringed lagoon pools, for tropical holiday hideaways, and dedicated Villa Hosts are on hand for villa guests.

Wake in luxury to breakfast overlooking the ocean. Cruise out to sea, unwind in the spa and let the children run wild at the kids’ club. Dine in beachfront style or ascend to the jungle canopy at Tree Tops for an unforgettable culinary journey.

The Duty Manager Guest Experience oversees all aspects of the guest experience, from pre-arrival to departure, ensuring that every guest has a memorable and enjoyable stay. This position is critical in building and maintaining strong guest relationships, which in turn drives guest loyalty and positive reviews. The Duty Manager Guest Experience will be in charge of a team of selected Villa Hosts.
**Qualifications**
- Proven experience in a similar role within a luxury resort or hotel environment
- Excellent communication skills in English
- Strong understanding of luxury service standards and a keen eye for detail
- Ability to anticipate guest needs and respond proactively
- Flexible and adaptable, with the ability to work under pressure
- Be able to work shifts, weekends and public holidays
- Be able to lead a team
- Computer skills in PMS Opera / Opera Cloud

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