Guest Experience Manager

3 months ago

เกาะสมย สราษฎรธาน, Thailand Marriott International, Inc Full time

**Job Number** 24161685
**Job Category** Rooms & Guest Services Operations
**Location** W Koh Samui, 4/1 Moo 1 Tambol Maenam, Koh Samui, Surat Thani, Thailand VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management

***

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns. Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: At least 1 year of supervisory experience.

License or Certification: None
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

  • Guest Experience Manager

    6 months ago

    เกาะสมุย, สุราษฎร์ธานี, Thailand Marriott International, Inc Full time

    **Job Number** 24057954 **Job Category** Rooms & Guest Services Operations **Location** Vana Belle a Luxury Collection Resort Koh Samui, 9/99 Moo 3 Chaweng Noi Beach, Koh Samui, Surat Thani, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assist staff with expediting problem...

  • Duty Manager guest Experience

    3 months ago

    เกาะสมุย, สุราษฎร์ธานี, Thailand Anantara Full time

    **Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Guest Experience Manager

    1 month ago

    เกาะสมุย, สุราษฎร์ธานี, Thailand Marriott International, Inc Full time

    **Additional Information** **Job Number**24192632 **Job Category**Rooms & Guest Services Operations **Location**W Koh Samui, 4/1 Moo 1 Tambol Maenam, Koh Samui, Surat Thani, Thailand, 84330 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of payment, assigning...

  • Resort Experience Manager

    6 months ago

    สุราษฎร์ธานี, Thailand Hyatt Regency Koh Samui Full time

    Summary **External Description** **Description - External** We are seeking a dynamic and results-driven Resort Experience Manager to lead all recreational activities of the resort, in close relation with the operational departments of the property, provide guests with memorable experience. Resort Experience Manager will be responsible to assist with the...

  • Guest Relations Manager

    3 weeks ago

    เกาะสมุย, สุราษฎร์ธานี, Thailand NH Collection Full time

    **Company Description** Minor Hotels owns, manages and operates a diverse portfolio of over 540 hotels, resorts and branded residences across 56 countries. Flexible and adaptive to market trends, we drive growth through our eight hotel brands, alongside a collection of related hospitality businesses and strategic partnerships with other leading hotel brands...

  • Guest Experience Expert

    6 months ago

    เกาะสมุย, สุราษฎร์ธานี, Thailand Marriott International, Inc Full time

    **หมายเลขงาน** 24063323 **ประเภทของงาน** Rooms & Guest Services Operations **สถานที่** W Koh Samui, 4/1 Moo 1 Tambol Maenam, Koh Samui, Surat Thani, Thailand ดูบนแผนที่ **ตารางการทำงาน**...

  • Guest Experience Supervisor

    1 month ago

    เกาะสมุย, สุราษฎร์ธานี, Thailand Marriott International, Inc Full time

    **Additional Information** **Job Number**24192632 **Job Category**Rooms & Guest Services Operations **Location**W Koh Samui, 4/1 Moo 1 Tambol Maenam, Koh Samui, Surat Thani, Thailand, 84330 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management - แมริออท...

  • Guest Experience Expert

    4 weeks ago

    เกาะสมุย, สุราษฎร์ธานี, Thailand Marriott International, Inc Full time

    **Additional Information** **Job Number**24200444 **Job Category**Rooms & Guest Services Operations **Location**Vana Belle a Luxury Collection Resort Koh Samui, 9/99 Moo 3, Chaweng Noi Beach, Koh Samui, Surat Thani, Thailand, 84320 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management - แมริออท...

  • Assistant Guest Relations Manager

    6 months ago

    เกาะสมุย, สุราษฎร์ธานี, Thailand Belmond Management Full time

    As a Assistant Guest Relations Manager at Napasai, A Belmond Hotel Koh Samui, Thailand, you are part of a collective that crafts memorable guest experiences through exceptional customer service and personalized assistance. In this role, you will provide the highest calibre of assistance by providing information and recommendations to guests, always aiming to...

  • Assistant Guest Service Manager

    6 months ago

    เกาะสมุย, สุราษฎร์ธานี, Thailand Marriott International, Inc Full time

    **Job Number** 24081346 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Koh Samui, 9/123 Moo 5, Tambon Bophut, Koh Samui, Surat Thani, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form...

  • Assistant Guest Service Manager

    6 months ago

    เกาะสมุย, สุราษฎร์ธานี, Thailand Marriott International, Inc Full time

    **Job Number** 24087744 **Job Category** Rooms & Guest Services Operations **Location** The Ritz-Carlton Koh Samui, 9/123 Moo 5, Tambon Bophut, Koh Samui, Surat Thani, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond to any questions from guests and follow up with...

  • Assistant Guest Relations Manager

    6 months ago

    เกาะสมุย, สุราษฎร์ธานี, Thailand Belmond Full time

    As a Assistant Guest Relations Manager at Napasai, A Belmond Hotel Koh Samui, Thailand, you are part of a collective that crafts memorable guest experiences through exceptional customer service and personalized assistance. In this role, you will provide the highest calibre of assistance by providing information and recommendations to guests, always aiming to...

  • Guest Experience Expert

    4 weeks ago

    เกาะสมุย, สุราษฎร์ธานี, Thailand Marriott International, Inc Full time

    **Additional Information** **Job Number**24200444 **Job Category**Rooms & Guest Services Operations **Location**Vana Belle a Luxury Collection Resort Koh Samui, 9/99 Moo 3, Chaweng Noi Beach, Koh Samui, Surat Thani, Thailand, 84320 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management - شركة ماريوت الدولية هي...

  • Guest Experience Expert

    1 month ago

    เกาะสมุย, สุราษฎร์ธานี, Thailand Marriott International, Inc Full time

    **Additional Information** **Job Number**24191628 **Job Category**Rooms & Guest Services Operations **Location**Vana Belle a Luxury Collection Resort Koh Samui, 9/99 Moo 3, Chaweng Noi Beach, Koh Samui, Surat Thani, Thailand, 84320 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management - Marriott International jest pracodawcą...

  • Guest Service Agent

    8 months ago

    เกาะสมุย, สุราษฎร์ธานี, Thailand Avani Full time

    Company Description Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter. **Job Description**: The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for...

  • Guest Service Agent

    2 months ago

    เกาะสมุย, สุราษฎร์ธานี, Thailand Marriott International, Inc Full time

    **Additional Information** **Job Number**24186049 **Job Category**Rooms & Guest Services Operations **Location**Renaissance Koh Samui Resort & Spa, 208/1 Moo 4, Tambol Maret, Lamai Beach, Koh Samui, Surat Thani, Thailand, 84310 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a...

  • Guest Service Agent

    3 months ago

    เกาะสมุย, สุราษฎร์ธานี, Thailand Minor Hotels Full time

    **Company Description** Minor Hotels owns, manages and operates a diverse portfolio of over 540 hotels, resorts and branded residences across 56 countries. Flexible and adaptive to market trends, we drive growth through our eight hotel brands, alongside a collection of related hospitality businesses and strategic partnerships with other leading hotel brands...

  • Guest Service Agent

    6 months ago

    เกาะสมุย, สุราษฎร์ธานี, Thailand Marriott International, Inc Full time

    **Job Number** 24026356 **Job Category** Rooms & Guest Services Operations **Location** Renaissance Koh Samui Resort & Spa, 208/1 Moo 4 Tambol Maret Lamai Beach, Koh Samui, Surat Thani, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests...

  • Guest Service Agent

    8 months ago

    เกาะสมุย, สุราษฎร์ธานี, Thailand Anantara Full time

    Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts, and lush jungles, Anantara...

  • Guest Service Agent

    8 months ago

    เกาะสมุย, สุราษฎร์ธานี, Thailand Minor International Full time

    **Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...