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Senior Customer Insight
2 weeks ago
Customer Insight.
Analyze internal and survey data.
SQL. Familiarity with R and Python.
ปฏิบัติงานยัง บริษัท INFINITAS by Krungthai.
**Role**:
1. Analyzing customer data, such as app usage and transactions, along with the survey results to identify patterns and develop strategies for each feature.2. Conducting research on customer behaviors, pain points, and needs using both quantitative and qualitative methods, such as customer satisfaction surveys, follow-up surveys, and focus groups.3. Design an A/B testing experiment, analyze and tracking the result.4. Develop and implement product/service improvement recommendations based on customer insights5. Evaluate effectiveness of previous recommendations.
6. Collaborating with internal and external units to achieve above responsibilities.
**Skills and Background**:
5+ years of experience in customer insight and digital survey work.
Strong analytical and research skills.
Understanding of digital banking products and services.
Strong communication and interpersonal skill.
Good command in excel and PPT.
Curious mind and proactive.
Experience with A/B testing, surveys and other customer research methods.
Bachelor's or Master's degree in relevant field (e.g. Marketing, Economics, Statistics, Computer Science).
Proficient with SQL. Familiarity with R and Python is a plus.
**Level**: Associate, Associate Director
**Company size**: ~ 500 employees.
**Job skills required**: Python, SQL
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