Customer & Partner Support (Chatbot) (Spx)

5 days ago


กรงเทพมหานคร, Thailand Shopee Full time

Department Operations
- LevelEntry Level
- LocationThailand - Bangkok

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Track parcel status and provide accurate information to partners
- Assist with balance top-ups and related transactions while providing the correct guidance.
- Coordinate with relevant teams to quickly resolve partner issues
- Record interactions and common issues to improve service quality

**Requirements**:

- Bachelor's degree in Business Administration, Marketing, or a related field. (Fresh Graduate is welcome)
- 0-1 year of experience in Key Account Management, Sales, or Partner Management in logistics, e-commerce, or retails.
- Strong communication and negotiation skills.
- Ability to analyze data and gain actionable insights.
- Experience in implementing promotional campaigns is a plus.
- Proficiency in Microsoft Office,Google Sheet (Excel, PowerPoint)
- Self-motivated with a proactive problem-solving mindset.


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