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Customer Success Analyst

4 months ago

กรงเทพมหานคร, Thailand Amity Full time

Working at Amity is an exciting opportunity to step up your career and work in one of the coolest and fastest-growing tech scale-ups in the market.We are backed by leading VCs and we raised more than $20M to date. Since our founding in 2020, we went to 4 to 250+ employees (with over 27 nationalities ), 1 to 4 offices (Bangkok, London, Milan and Sao-Paolo) and 0 to 100+ global clients, including leading companies such as Unilever, True, Air Asia and more.

Our platform - the Amity Social Cloud - allows companies to easily transform their existing apps into social networks by adding ready-to-use social components such as chat, like buttons, user profiles, social feeds and video stories. Built on top of this, we provide an employee communication platform, called Eko, aimed at allowing enterprise’s to reach all of their staff, no matter their size, location, industry or distribution of staff.

**Your impact**:

- As a Customer Success Analyst, you will partner closely with all existing Chatbot customers to ensure we are enhancing the end-user experience by supporting the goals of chatbot use.

**Your day-to-day responsibilities**:

- Provide consultative guidance on data management and data governance-related principles within the chatbot platform while also inputting external client proposals when necessary
- Develop conceptual data models to improve processes and add strategic value to the business
- Work with Client, Partners, and engineering team to consult on data usage across their client portfolio
- Work with AE to cross-sell and deliver on data projects for key clients, growing revenue and producing case studies to promote Amity products
- Create automated data reports to inform business units, including documentation, toolkits, and FAQ guides
- Write business reviews and look at analytics data to suggest improvements
- Run and report on our customer feedback process
- Built integrated and accurate metrics system and generated data reports for business insights and strategy decisions for the chatbot project;
- Proactively engage with stakeholders and product teams to ensure that all data is up to date according to the latest feature developments

**Your ideal profile**:

- Past work experience in an account management role within a software technology (preferably SaaS) organization.
- Excellent written and verbal communication skills in **English and Tha**i are a must.
- Competitive drive and determination Customer advocate - be a voice of the customer to the company.
- Highly detail-oriented and organized with the ability to effectively prioritize and multi-task with a focus on customer engagement and retention

**What’s in it for you**:
**Not ready to apply?**

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