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Associate Account Manager

4 months ago

กรงเทพมหานคร, Thailand Expedia Partner Solutions Full time

**Associate Account Manager (Bangkok)**

Our mission is to make every Vacation Rental in the world available to every traveler through our online marketplace and we're committed to helping families and friends find the perfect Vacation Rental to create unforgettable travel memories together.

Do you have a'clientfirst' mindset with a focus on driving value and enhancing their experience? Are you self-motivated to learn new skills and knowledge? If you've answered yes, then our Partner Success team have an opportunity for you as a B2CAccount Manager who will be responsible for managing a portfolio of high value, PropertyOwners and Property Managersacross Thailand.

An Associate Account Manageris key to building and maintaining strong and high-performing relationships with ourVacationRental owners/property managers.Theprimary responsibility is to ensure that our owner/property manager inventory is competitive, attractive, and relevant forExpedia Group’sfast-growing global traveler base, andyouwill workhand-in-handwithVacationRental Owners/Property Managers to improve performance by coaching and influencing partners to take actions to improve booking conversions.

**What you’ll do**:

- Achieving growth and hitting sales targets
- With a "traveler centric" mindset you will drive value for partners and improve their experience. In doing this you will propose enhancements based onpartners’unique situations and structuring solutions that add partner value and enthusiastically create "win-win" situations by suggestingVrboproducts, features, services or solutions. Fundamentally, you'll be a relationshipmanagerwhoestablishes and maintains positive, and trusting relationships with partners
- Establish performance goals with partners, developing action plans and securing commitment for adoption/usage
- Optimize content, rate and availability to maximize booking conversion
- Develop and sustain strong customer relationships by providing relevant data insight and direction
- Secure additional inventory over high demand and compression periods to satisfy traveler demand
- Educate partners on the self-service features available onExpedia
- Support partner retention efforts through smooth onboarding
- Keep abreast of key demand/supply indicators, economic data, trends and competitive information within the designated strategic market
- Promote relevant products to existing customers or prospects

**Who you are**:

- 1-2 years account management, customer experience or relationship management experience
- Experience within the travel industry is preferential
- Demonstrated experience using data driven business acumen tooptimiseyour portfolio of key accounts. This will includecustomizingrecommendations to partners and making reasonable business decisions based on insights from data
- Tailors and conveys information effectively and appropriately based on the audience; receives and interprets information with patience and empathy; influences partners through appropriate persuasion and techniques
- A passion for learning and sharing your knowledge with the wider APAC team demonstrating experience in sharing best practiceanddeep expertise in business knowledge acting as a trusted adviser
- One Team: Aligns key stakeholders and gains commitment from cross-functional and cross-regional partners towards a shared goal collaborating to drive overall success
- Openness: Acts with humility and an openness to feedback with the intent of continuously striving for better
- Participation: Finds ways to positively contribute to collaboration; completes tasks as assigned
- Intermediate Microsoft Office skills (Excel, PowerPoint, Word)
- Strong propensity to take initiative and thrive with change
- Experience delivering high quality results, whilst growing in a fast-paced environment

**About Expedia Group**

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Expedia iscommittedto creating an inclusive workenvironmentwith a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.