Manpower Admin- Based in Samut Sakhon
6 months ago
Department Operations- LevelEntry Level- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Work closely with agencies to monitor manpower, fulfill rate and daily attendance.
- Match the actual attendance and OT, including cost control and accurate monthly accrual.
- Reconcile summary HCs and OT by weekly.
- Cost tracking and reconcile monthly billing from agencies to be accurate.
- Communicate, coordinate and work closely with SPX team (ie. HR team, admin team and ground team) to monitor execution plan.
- Coordinate with internal and external stakeholders to support operations and business needs.
- Conducting assessments and summarizing performance of the agencies to arrange monthly meetings with them.
**Requirements**:
- Bachelor or Master Degree in related fields
- Experience in HR & Administration.
- Good command of English, verbal and written communication
- Good in interpersonal, communication, coordination and negotiation skills.
- Ability to work collaboratively across functions, but also to work independently.
- Excellent service mind, high responsibility, highly organized with good planning skill, flexible and adaptive within fluctuating situations, ability to work under pressure and deliver work within a tight timeline.
- Experience in subcontractors management will be an advantage
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