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Administrative Staff
4 weeks ago
Key Responsibilities:
1. Order Management:
- Process online orders for fruits, vegetables, and other grocery items.
- Coordinate order fulfillment with warehouse or packing teams, ensuring accuracy and timely dispatch.
- Update customers on the status of their orders, including delays or issues.
2. Customer Service:
- Resolve customer complaints and ensure a high level of satisfaction with our services.
- Handle refund and exchange requests in line with company policies.
3. Inventory Coordination:
- Maintain accurate inventory records for fruits, vegetables, and other perishable items.
- Collaborate with the warehouse team to ensure proper stock levels are maintained, minimizing wastage.
- Notify relevant teams of low stock or restocking needs, and ensure that product listings are updated on the website accordingly.
4. Supplier & Delivery Coordination:
- Liaise with suppliers to confirm delivery schedules and order volumes, ensuring the freshness and availability of stock.
- Coordinate with delivery teams to ensure that orders are delivered on time and address any logístical issues.
- Monitor delivery schedules and adjust routes or delivery priorities based on urgency.
5. Record Keeping & Reporting:
- Maintain up-to-date records of sales, returns, and customer interactions for reporting purposes.
- Generate regular reports on order fulfillment, inventory levels, and customer feedback.
- Assist in preparing weekly or monthly operational reports for management review.
6. Website & Product Listings:
- Update product listings, descriptions, and prices on the website, ensuring accurate and engaging content.
- Coordinate with the marketing team to update seasonal promotions or special offers.
- Monitor the website for any technical issues or inaccuracies in product listings.
7. General Administrative Support:
- Perform general administrative tasks, such as data entry, filing, and maintaining digital records.
- Support the operations team with scheduling, meeting coordination, and communications.
- Assist in organizing and managing office supplies, ensuring smooth daily operations.
Qualifications and Skills:
- Must be Thai Citizen; Can speak English
- Experience: 1-2 years of administrative experience, preferably in an e-commerce, retail, or grocery-related environment.
- Skills:
- Strong organizational skills with attention to detail.
- Proficiency in using online platforms, Microsoft Office (Excel, Word), and inventory management software.
- Excellent written and verbal communication skills for customer interactions.
- Ability to multi-task and prioritize in a fast-paced environment.
- Experience in inventory management and order processing is preferred.
Work Environment:
- Office-based role.
- May require occasional weekend or holiday shifts depending on order volumes and business needs.
Pay: ฿18,000.00 - ฿25,000.00 per month