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Administrative Staff

4 weeks ago


Thailand Puraido Co.,Ltd. Full time

Key Responsibilities:
1. Order Management:

- Process online orders for fruits, vegetables, and other grocery items.
- Coordinate order fulfillment with warehouse or packing teams, ensuring accuracy and timely dispatch.
- Update customers on the status of their orders, including delays or issues.

2. Customer Service:

- Resolve customer complaints and ensure a high level of satisfaction with our services.
- Handle refund and exchange requests in line with company policies.

3. Inventory Coordination:

- Maintain accurate inventory records for fruits, vegetables, and other perishable items.
- Collaborate with the warehouse team to ensure proper stock levels are maintained, minimizing wastage.
- Notify relevant teams of low stock or restocking needs, and ensure that product listings are updated on the website accordingly.

4. Supplier & Delivery Coordination:

- Liaise with suppliers to confirm delivery schedules and order volumes, ensuring the freshness and availability of stock.
- Coordinate with delivery teams to ensure that orders are delivered on time and address any logístical issues.
- Monitor delivery schedules and adjust routes or delivery priorities based on urgency.

5. Record Keeping & Reporting:

- Maintain up-to-date records of sales, returns, and customer interactions for reporting purposes.
- Generate regular reports on order fulfillment, inventory levels, and customer feedback.
- Assist in preparing weekly or monthly operational reports for management review.

6. Website & Product Listings:

- Update product listings, descriptions, and prices on the website, ensuring accurate and engaging content.
- Coordinate with the marketing team to update seasonal promotions or special offers.
- Monitor the website for any technical issues or inaccuracies in product listings.

7. General Administrative Support:

- Perform general administrative tasks, such as data entry, filing, and maintaining digital records.
- Support the operations team with scheduling, meeting coordination, and communications.
- Assist in organizing and managing office supplies, ensuring smooth daily operations.

Qualifications and Skills:

- Must be Thai Citizen; Can speak English
- Experience: 1-2 years of administrative experience, preferably in an e-commerce, retail, or grocery-related environment.
- Skills:

- Strong organizational skills with attention to detail.
- Proficiency in using online platforms, Microsoft Office (Excel, Word), and inventory management software.
- Excellent written and verbal communication skills for customer interactions.
- Ability to multi-task and prioritize in a fast-paced environment.
- Experience in inventory management and order processing is preferred.

Work Environment:

- Office-based role.
- May require occasional weekend or holiday shifts depending on order volumes and business needs.

Pay: ฿18,000.00 - ฿25,000.00 per month