Customer Engagement Manager

5 months ago


กรงเทพมหานคร, Thailand Ancor Full time

We are working with a leading Insurance Technology company for a **Customer Engagement Manager **position

**In this position you will**

Lead and implement customer engagement strategies to improve satisfaction and retention. You will manage and monitor key performance indicators (KPIs) related to claim processes, customer engagement and satisfaction, report on progress to operations head in local and regional, and work closely with cross-functional teams to identify opportunities for improvement and develop and execute plans to address customer needs and concerns.

**You will be responsible for**
- Leading the team that handles claim processes of all product to meet the service commitments.
- Leading the team to deal with the complaint handling and its resolution and then providing the recommendations to wider team in avoiding the same complaint occur in future.
- Working together with Group CX Leadership and Business Executives on continuous evolvement of Group Customer Experience Strategy supported by Quarterly/Annually Missions and Prioritized Roadmap for Implementation.
- Overseeing the customer experience across channels, platforms, and partnerships.
- Identifying opportunities and initiating steps that will enhance customer experience and business value from research findings.
- Supporting and driving implementation of Customer Experience Measurement and Customer Feedback tools (e.g., Qualtrics, Meltwater etc.) across key customer touchpoints.
- Supporting review of customer complaints summaries from business stakeholders on quarterly basis

**For you to be successful**

...We expect you to be able to demonstrate the following key competencies:
Impactful
- Has a clear understanding of team’s objectives and aligns efforts to these.
- Maintains commitment to achieving goals in the face of obstacles.

Customer Focus
- Understands the importance of customer feedback and appreciates their points of view.
- Demonstrates a customer centric mindset by prioritizing customer needs and addressing concerns with a sense of urgency.
- Aware of the benefits of offering different service solutions to a diversity of customers and helps support adoption

Curious
- Engages in learning activities and is interested in understanding different ways of doing things including the key activities performed by others in team.
- Understands the value of knowledge sharing and seeks learning in areas beyond own area of focus.

Communication
- Communicates clearly and actively listens to others.
- Provides others with information they need in a timely manner.
- Communication is specific and fact based using a style appropriate for the audience.

**You will require the following qualifications and skills**
- Bachelor’s Degree in relevant fields with minimum 5 years of relevant experience, preferably within customer experience, management consulting or insurance / financial services
- Proven experience in transformation of customer operations and services, leading to measurable improvement
- In depth experience working on successful customer-centric work across physical and digital channels
- Experience in research and analytical skills with great comfort in analyzing/ modelling data in Microsoft suite tools
- Strong understanding of insurance products, market trends, customer demands
- Strong understanding of Agile teams, processes, principles, and ways of working
- Proficient in Microsoft suite (e.g., Power Point, Excel, Word)
- Proficient in English (oral and written)


  • Customer Engagement

    5 months ago


    กรุงเทพมหานคร, Thailand Unilever Full time

    **Location**: Bangkok,Thailand **Terms & Conditions**: Full Time role, Unilever will not assist with relocation. **WHAT WILL YOUR MAIN RESPONSIBILITIES BE**: - Be a lead for Field Execution: regular evaluate field executions work, develop and propose new ways to improve better executions and build Unilever sales further. - Conduct regular customer visit...

  • Consumer Engagement

    5 months ago


    กรุงเทพมหานคร, Thailand L'Oreal Full time

    At L'Oreal, Beauty is our passion and Innovation is fuel for driving us to the destination. As consumers' behaviors have changed a lot in the past few years from offline to online channel, L'Oreal as a provider, we have adapted ourselves in order to support consumers precisely. **You Will**: **INFLUENCERS** MANAGEMENT** Lead communications executives...

  • Engagement Manager

    2 months ago


    กรุงเทพมหานคร, Thailand Darwinbox Full time

    Department Account Management - TH Job posted on Sep 13, 2024 Employee Type Full Time Experience range (Years) 8 years - 16 years **Role **:Engagement Manager (Implementation Team)** **Location : Bangkok, Krung Thep, Thailand** **About Darwinbox**: Darwinboxis Asia's fastest-growing HR technology platform, designing the future of work by building...


  • กรุงเทพมหานคร, Thailand Amazon Web Services (Thailand) Limited - D88 Full time

    Bachelor's Degree or equivalent experience in STEM. - Fluent in Thai and English. - 10+ years’ experience working in an IT Professional Services or consulting organization supporting Fortune 500 companies across multiple industries. - 6+ years’ Program Management/Engagement Management experience managing large complex integration enterprise level IT...


  • กรุงเทพมหานคร, Thailand Johnson & Johnson Full time

    **Professional Engagement Manager**: **Responsibilities**: - Train nurses for relevant topics to J&J interest i.e. wound closure, bleeding management, energy and stapling - Tailor the nurse training programs to fit business needs - Oversee the overall development and implementation of Prof Ed strategy for General Surgery (including SSI prevention and...


  • คลองเตย, กรุงเทพมหานคร, Thailand PepsiCo Full time

    Overview: The Talent, Culture and Engagement Analyst has an important role in PepsiCo Asia to drive our BU culture and engagement agenda, engage our employees through appealing internal communications, and ensure organization effectiveness through core people process executional excellence. The role works with multiple stakeholders, including Senior...


  • คลองเตย, กรุงเทพมหานคร, Thailand PepsiCo Full time

    Overview: The Talent, Culture and Engagement Analyst has an important role in PepsiCo Asia to drive our BU culture and engagement agenda, engage our employees through appealing internal communications, and ensure organization effectiveness through core people process executional excellence. The role works with multiple stakeholders, including Senior...


  • กรุงเทพมหานคร, Thailand Media.Monks Full time

    **The Opportunity** We are looking for a** Data Engagement Manager** to offer domain expertise and client support for our **SEA** data team. As a Data Engagement Manager you will own relationships with stakeholders and various client-side departments to oversee design, development, and utilisation of data for various digital platforms such as Google...


  • กรุงเทพมหานคร, Thailand Advanced Info Service Plc. Full time

    Job Posting Location Bangkok Job Summary Managing tier base benefits and treatment strategies, design and development for Platinum, Gold and Emerald are the key to leverage level of engagement and uplift revenue. Job Description Strategies AIS loyalty program benefits for **a. All AIS product lines**: Mobile. Fibre **b. All customers**: Serenade. Long...


  • กรุงเทพมหานคร, Thailand HERE Technologies Full time

    What's the role?: The Customer Success team is a group of self-motivated individuals who work closely with our customer to provide support through the entire customer journey. From pre-sales to onboarding to adoption and expansion, we are the Voice of the Customer. The team’s primary objectives are to Engage, Adopt, Expand, and Retain relationships with...


  • กรุงเทพมหานคร, Thailand Advanced Info Service PCL. (AIS) Full time

    Bachelor's degree in Human Resources, Communications, Design, or related field.. Proven experience in corporate culture management, employee engagement, wellness program development, and multimedia design.. Strong strategic thinking and problem-solving skills, with the ability to translate concepts into actionable plans.. Excellent communication and...


  • กรุงเทพมหานคร, Thailand AIS Full time

    Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams. Job Posting Location Bangkok Job Summary 1) CE Governance 2) Product and Service Experience Design Job Description 1) CE Governance - CE governance; provide consultation to business owners, IT and engineers to enhance...


  • กรุงเทพมหานคร, Thailand Allianz Partners Full time

    **Role Purpose**: As the Customer Service Manager within our Contact Centre Operations Team, you will be responsible for maintaining relationships with customers, internal stakeholders and external stakeholders and ensuring high standards of customer service is provided. **Key responsibilities include**: - Achieve the key performance indicators targets...


  • กรุงเทพมหานคร, Thailand บริษัท เคพีเอ็มจี ภูมิไชย โฮลดิ้งส์ จำกัด Full time

    **Location**:Bangkok, Thailand **Rank**: Manager **Job Description**: KPMG’s Management Consulting group assists our clients identify and solve the challenges that stand in the way of their growth and progress. We will work with clients as colleagues, shoulder-to-shoulder, until we have delivered the results that matter to clients. Ideally, we create a...


  • คลองเตย, กรุงเทพมหานคร, Thailand United Overseas Bank (Thai) PCL - UOB Full time

    Experience in Digital Engagement. Background from banking or financial service. Excellence in Communication Skill. **Position**: AVP - VP, Digital Engagement (TMRW Digital). Job Responsibilities. Develop and execute key initiatives and campaigns to drive digital enabled, active, and engaged as aligned with the business direction and KPI. Understand customer...


  • กรุงเทพมหานคร, Thailand StashAway Full time

    Join StashAway Thailand as a Client Engagement Executive, a role focused on delivering exceptional client experiences while helping clients achieve their financial goals. In this position, you will build and maintain strong relationships with clients across various segments through proactive engagement and personalised investment advice. In addition to...


  • กรุงเทพมหานคร, Thailand NielsenIQ Full time

    As a Customer Success Manager, you will be responsible for everything about your portfolio of customers after the initial sale. You’ll work with other team members to drive the initial implementation and integration. You’ll educate established customers about new functionalities, best practices, industry developments and otherwise increase the value...

  • HR Engagement

    5 months ago


    กรุงเทพมหานคร, Thailand บริษัท เคพีเอ็มจี ภูมิไชย โฮลดิ้งส์ จำกัด Full time

    **Location**: Bangkok, Thailand **Rank**: Assistant Manager **Job Description**: KPMG is a global network of professional firms providing Audit & Assurance, Tax, Legal and Advisory services across a wide range of industries. KPMG firms operate in 143 countries and territories, collectively employing more than 265,000 people. In Thailand, KPMG has a long...

  • Customer Manager

    6 months ago


    กรุงเทพมหานคร, Thailand Kimberly-Clark Full time

    The K-C Thailand business has been leading brands with no. 1 or 2 positions across family care, and a fastest growing business in baby care market. Our brands include Kleenex®, Scott®, Huggies®. Position: Customer Manager Report to: Group Customer Manager **Roles & Responsibilities**: - Budget and Target - Manage the allocated Trade Fund to achieve...

  • Customer Manager

    6 months ago


    กรุงเทพมหานคร, Thailand Kimberly-Clark Full time

    The Customer Manager is responsible for maximizing Kimberly-Clark’s Consumer Sales business in one or couple of the key Modern Trade retailers in Thailand, developing and executing effective customer business plans, providing and maintaining excellent customer relationship management, as well as innovation-building digital initiatives across all our brands...