Consumer Engagement

3 weeks ago


กรงเทพมหานคร, Thailand L'Oreal Full time

At L'Oreal, Beauty is our passion and Innovation is fuel for driving us to the destination. As consumers' behaviors have changed a lot in the past few years from offline to online channel, L'Oreal as a provider, we have adapted ourselves in order to support consumers precisely.

**You Will**:
**INFLUENCERS** MANAGEMENT**

Lead communications executives across business divisions in building a solid local influencer network in line with L’Oreal local and SAPMENA advocacy strategy to maximise influencer collaboration, loyalty and content creation opportunities which can be tracked to prove ROI.
- Build a strong Influencer Relationship Management (IRM) direct with influencers in mid-long term
- Influencer agencies relationship management
- Develop opportunities and lead projects to implement and enhance Influencer Affiliate programs to drive recruitment and sales (internal and external stakeholder management)
- Provide up skilling training to communications and wider business around Influencer Engagement and other various emerging social media topics such as TikTok Affiliate Marketing Solutions
- Owner and point of contact Traackr
- Influencer spend tracking and compliance in DOMO & Compass
- Owner and point of contact for the employee Influencer Management Standard Operating Procedure (SOP)

**CONSUMER CARE TRANSFORMATION**

Consolidating data points from Social moderation, Call Center, CRM, Consumer affairs, E-Beauty Advisors performance to make L’Oréal Thailand becoming 100% Responsive and up lifting customer satisfaction and engagement to all new level.
- General oversight of customer experience program to proactively identify process improvement work to drive brand love. Aligning customer experience strategies with marketing initiatives, taking proactive steps to maintain positive experiences.
- Work with brand teams on projects that involve customer facing objectives such as virtual/physical consultations, Sprinklr, Salesforce, CRM, BACC etc.
- Develop opportunities and lead projects to implement automation, AI learning and or critical pathway redesign to improve customer service offering.
- Lead agency RFP selection
- First point of customer contact and responsible as Care representative for country
- Answer consumer’s intention efficiently by making custom responses that clearly address the issue in a way that is understandable by the consumer
- Provide consumers with accurate product and service information leveraging expert product and category knowledge and sell through sending appropriate link or placing order on behalf when relevant
- Follow guidelines and processes to manage each step of conversations with customers and captures the relevant data from those interactions
- Alert critical customer complaints to Corporate Affairs and Engagement and Brand teams and assist with problem solving
- Support the voice of the consumer by collecting insights as requested by the brands, CMI, digital and e-commerce
- Frame the quality assurance and process-follow up

**You Have**:

- Bachelor’s degree in Marketing/Communication Arts or related
- Capacity to act & listen with human sensitivity
- Proven track record in customer advisory and consumer engagement
- Social media Savvy and strong web analytical skill
- Fluent in English communication, presentation, verbal, written and excellent interpersonal and relationship building skills
- Social conversation management tool, CRM tool, Call Center tech knowledge is a must
- **Please visit "Your Application Space" to see the jobs you have already applied to. **:



  • กรุงเทพมหานคร, Thailand Reckitt Full time

    **Head of Call Center & Consumer Engagement **provides proactive leadership in call center operations management, executes strategies to develop consumer engagement and manages total performance of the team to support achieving business development objectives.**Call Center Operation**: - **Call Center operation in overview**: aligned with company direction,...


  • กรุงเทพมหานคร, Thailand Criterion Asia Recruitment (Thailand) Co., Ltd. Full time

    Key Responsibilities: - Lead the development and execution of consumer insight strategies to drive business growth and enhance consumer engagement. - Utilize a variety of research methodologies, including surveys, focus groups, and data analytics, to gather and analyze consumer data. - Translate consumer insights into actionable recommendations for product...


  • กรุงเทพมหานคร, Thailand Consumer Products Games & Publishing Full time

    Wherever you are in the amazing world of Disney, you are contributing to the stories of our iconic brands, recognised by audiences everywhere for entertainment, information and inspiration. Innovation, imagination and inclusion are at the core of Disney, defining the experience that we deliver as well as providing the foundation of our success. The scope of...


  • กรุงเทพมหานคร, Thailand L'Oreal Full time

    **Who are we?** At L’Oréal, there is never a dull day, the beauty lies in the freedom to go beyond with our empowering entrepreneurial culture. We take pride in developing young talents who have the passion and ambition to make an impact in the **beauty industry**. **Join us on our mission to: Create the beauty that moves the world.** Being part of...


  • กรุงเทพมหานคร, Thailand NielsenIQ Full time

    **Job Description**: Working in this role, you will play a key role in the provision of strategic insight to our clients in the delivery of consumer research services by having a good understanding of their business issues and developing relevant consumer research solutions including integration across NIQ’s business units while building and maintaining...

  • Consumer Engagement

    4 weeks ago


    กรุงเทพมหานคร, Thailand Wisesight Full time

    **RESPONSIBILITIES**: - Coordinate with clients and partners to support the best use of Wisesights tools - Coordinate with clients and partners to improve clients performance and solve problems - Document preparation including contract and payment with partners - Monitor and control the performance of partners - Drive quality reports with accuracy - Any...


  • กรุงเทพมหานคร, Thailand NielsenIQ Full time

    **Job Description**: Working in this role, you will play a key role in the provision of strategic insight to our clients in the delivery of consumer research services by having a good understanding of their business issues and developing relevant consumer research solutions including integration across NielsenIQ’s business units while building and...


  • กรุงเทพมหานคร, Thailand NielsenIQ Full time

    Responsible for an annual revenue target to be executed / developed through new business in the year. Work together with Business Development colleagues and independently identifying and addressing client's business issue or project brief, proposing the right & relevant solution (ie. type of consumer study, data collection approach, timeline and investment)....


  • กรุงเทพมหานคร, Thailand NielsenIQ Full time

    Responsible for an annual revenue target to be executed / developed through new business in the year. Work together with Business Development colleagues and independently identifying and addressing client's business issue or project brief, proposing the right & relevant solution (ie. type of consumer study, data collection approach, timeline and investment)....

  • Customer Engagement

    3 weeks ago


    กรุงเทพมหานคร, Thailand Unilever Full time

    **Location**: Bangkok,Thailand **Terms & Conditions**: Full Time role, Unilever will not assist with relocation. **WHAT WILL YOUR MAIN RESPONSIBILITIES BE**: - Be a lead for Field Execution: regular evaluate field executions work, develop and propose new ways to improve better executions and build Unilever sales further. - Conduct regular customer visit...


  • กรุงเทพมหานคร, Thailand The Aicila Group Full time

    Type: Permanent Categories: Marketing Region: SE Asia Country: Thailand City: Bangkok Job ID: VRN2671 LI-SS1 PRODUCT MANAGER CONSUMER HEALTH - THAILAND Key Responsibilities: - Develop and execute comprehensive marketing plans and strategies tailored to various target demographics, ensuring sustained sales growth. - Provide leadership and support to...


  • กรุงเทพมหานคร, Thailand DHA Siamwalla Full time

    **Duties & Responsibilities**: 1. Search and select influencers that align with target group and marketing campaigns 2. Work with influencers to create content that promotes brand and products 3. Track and analyze campaign performance to determine ROI and improve future campaign performance 4. Organize marketing activities to engage with consumers 5. Other...

  • Manager, Head of Cx

    3 weeks ago


    กรุงเทพมหานคร, Thailand Samsung Electronics Full time

    Position Summary Role and Responsibilities Key Responsibilities - Consumer journey design based on HQ / Product guideline. - Customized web design based on user / visits / consumer group for better engagement. - Analysis and monitoring performance of each websites and create improvement strategy. - Need creative idea for better consumer experience and need...


  • กรุงเทพมหานคร, Thailand The Boston Consulting Group (Thailand) Ltd. Full time

    BCG's Consumer Practice is looking for Project Leader and Principal consultants who will partner with clients to take on their most difficult challenges, transform mindsets, reimagine businesses, and build capabilities that enable organizations to achieve sustainable advantage. Project Leaders direct work on client engagements, managing studies to define...


  • กรุงเทพมหานคร, Thailand NielsenIQ Full time

    **Company Description** NIQ GFK CMI’s Customer Success Team team is focused on delivering world class insights and reports to the clients and striving for very high level of Customer Satisfaction and advocacy. Customer Success is NIQ GFK’s key department which is instrumental for the company’s success. You will be expected to understand our...


  • บางรัก, กรุงเทพมหานคร, Thailand บริษัท ดี.เอช.เอ.สยามวาลา จำกัด Full time

    การตลาด, บันเทิง/สื่อ, โฆษณา/ประชาสัมพันธ์ วันนี้ - คุณสมบัติพื้นฐาน - งานประจำ- 0 - 3 ปี- กทม. (บางรัก)- ปริญญาตรี- สามารถเจรจาต่อรองได้-...


  • กรุงเทพมหานคร, Thailand NielsenIQ Full time

    **Job Description**: At NIQ we are committed to helping our clients grow through a comprehensive understanding of consumer behaviour, and by leveraging on ongoing innovations in technology. Our work helps our clients set growth strategies, and determines what products or services you ultimately see in the market and how our clients drive their marketing and...


  • กรุงเทพมหานคร, Thailand NielsenIQ (Thailand) Limited Full time

    Actively drive issue-based analyses, deliver proactive insights, and build effective analytical presentations and consultative storytelling to clients with insightful and actionable recommendations. **Deliver three aspects of actionable insights KPIs**: (1) quality of data, (2) quality of analysis and (3) quality of delivery (incl. reporting and...


  • กรุงเทพมหานคร, Thailand NielsenIQ Full time

    Actively drive issue-based analyses, deliver proactive insights, and build effective analytical presentations and consultative storytelling to clients with insightful and actionable recommendations. **Deliver three aspects of actionable insights KPIs**: (1) quality of data, (2) quality of analysis and (3) quality of delivery (incl. reporting and...


  • กรุงเทพมหานคร, Thailand Nestlé Full time

    **Job Details** POSITION SNAPSHOT Location: Bangkok Company: Nestlé Business Unit/Division: eBusiness Full-time A DAY IN A LIFE OF... - Enable Nestle Thailand's Data transformation journey through robust Data Analytics by executing data intepretation and performance analysis of various, Paid and Non-paid channels such as CRM, Loyalty, Media, Website, and...