Complaint & Escalation

**Sales Support** - Supports and initiates follow-up actions by contacting customers (first and second line) and inform them about products in order to contribute to the realization of effective customer communication. **Order processing and data management** - Handles incoming orders, in order to realize a timely and proper delivery of orders to customers....

Sales and Sales Support - Supports and initiates follow-up actions by contacting customers (first and second line) and inform them about products in order to contribute to the realization of effective customer communication. - Re-negotiates contracts with customers for renewals regarding price, specifications and delivery within defined parameters and...

Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams. Job Posting Location Bangkok Job Summary Product preparation before the campaign launched e.g. Configuration for offline promotion master (prepaid), set up criteria in the system to support offline campaign,etc. Worked...

DepartmentOperations- LevelEntry Level- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis...

Represent a good image of the shopping mall and company. Supervise team members in delivering beyond expectation service standards. Manage the smooth operation at service counters including Queue Management Operational Issue Resolution Service Accuracy Documentation and Stock Management Promotion & Rewards Management Team Coordination. Handling and resolving...

DepartmentOperations- LevelEntry Level- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis...

Job Summary: - Understand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including following the client's documented call flows, work processes, data entry requirements,...

Design the workflow and complaint-solving process - Coordinate with other AOCs to solve all issues within the standard timeline - Control the budget for compensation or credit shell/ Travel Voucher - Resolve issues regarding guest complaints and other matters - Obtain and evaluate all relevant information to handle inquiries or complaints from guest -...

Design the workflow and complaint-solving process - Coordinate with other AOCs to solve all issues within the standard timeline - Control the budget for compensation or credit shell/ Travel Voucher - Resolve issues regarding guest complaints and other matters - Obtain and evaluate all relevant information to handle inquiries or complaints from guest -...

**Job Description**: - Design the workflow and complaint-solving process - Coordinate with other AOCs to solve all issues within the standard timeline - Control the budget for compensation or credit shell/ Travel Voucher - Resolve issues regarding guest complaints and other matters - Obtain and evaluate all relevant information to handle inquiries or...

Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams. Job Posting Location Bangkok Job Summary - A Call Center Supervisor is a professional charged with training and motivating their team of Call Center Representatives as they answer questions, handle complaints, and provide...

Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams. Job Posting Location Bangkok Job Summary A Call Center Supervisor is a professional charged with training and motivating their team of Call Center Representatives as they answer questions, handle complaints, and provide...

The position duties include a wide range of activities related to customer feedback monitoring and ensuring all feedbacks are handled appropriately with the appropriate solutions within specified time frames and making sure high levels of customer service are provided at all times. - To manage the customer experience team ensure the effective management of...

To manage the customer experience team ensure the effective management of the complaints or voice of customers within the framework ensuring that all cases are attended to timely and professionally, the root causes are identified and to work with the related teams to agree on the improvement opportunities and to provide the responses that address the...

**Responsibilities**: - ** Team Management**: Supervise and lead a team of call center agents, providing guidance, coaching, and support to ensure team performance and productivity. - ** Performance Monitoring**: Monitor the performance of team members, including call handling metrics such as average handle time, first call resolution, and adherence to...

**Responsibilities** - To provide excellent customer service and maintain excellent Operational Customer relationship management to Customs Clearance customers (Automotive, Chemicals, Cosmetics, etc., and any new customers) - Manage Customer On-site Staff. - To be key escalation focal contact point for Customer on operations escalation topics. - To receive...

Call Center Skill Eng รับสมัครด่วน สถานที่ปฏิบัติงาน : กรุงเทพมหานคร(เขตสวนหลวง) สาขาอาชีพหลัก : บริการลูกค้า/ลูกค้าสัมพันธ์/Call Center สาขาอาชีพรอง :...

**Job Purpose**: The Insurance Operations Supervisor is responsible for managing all aspects of Insurance Member Management. This role involves optimizing internal operations, managing workflow across stakeholders, and ensuring the smooth and efficient functioning of the business. The Insurance Operations Supervisor will also work closely with brokers and...

Our Client is looking for an experienced and reliable Customer Support Representative to join their team. You will be responsible for providing exceptional customer service to our customers and responding to inquiries in a timely and professional manner. You must be able to effectively communicate with customers and provide solutions to their problems. You...

**Job Purpose**: The Senior Insurance Operations Coordinator is responsible for managing all aspects of Insurance Member Management. This role involves optimizing internal operations, managing workflow across stakeholders, and ensuring the smooth and efficient functioning of the business. The Insurance Operations Coordinator will work closely with brokers...