Complaint & Escalation

**Sales Support** - Supports and initiates follow-up actions by contacting customers (first and second line) and inform them about products in order to contribute to the realization of effective customer communication. **Order processing and data management** - Handles incoming orders, in order to realize a timely and proper delivery of orders to customers....

**Industry**: Consulting - ** Job Description**: - Design projects including set goals/target, scope, plan, methodology, tasks, risks & amp; issues, mitigation and deliverables to ensure the success of each project. - Continuously evaluating projects to ensure they are meeting company standards, adhering to budgets, quality, resource capacity and...

Sales and Sales Support - Supports and initiates follow-up actions by contacting customers (first and second line) and inform them about products in order to contribute to the realization of effective customer communication. - Re-negotiates contracts with customers for renewals regarding price, specifications and delivery within defined parameters and...

Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams. Job Posting Location Bangkok Job Summary Product preparation before the campaign launched e.g. Configuration for offline promotion master (prepaid), set up criteria in the system to support offline campaign,etc. Worked...

**Position**: Mandarin Speaker - Customer Service **Location**: Bangkok, Thailand. **Salary**: 50,000 THB **Start Date**: ASAP **Experience**: 1-2 years Customer Service experience Malaysians & Thais with Chinese Race **Duties and Responsibilities**: - Provides a high-level of professional, competent service assistance. - Identifies customer...

DepartmentOperations- LevelEntry Level- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis...

Represent a good image of the shopping mall and company. Supervise team members in delivering beyond expectation service standards. Manage the smooth operation at service counters including Queue Management Operational Issue Resolution Service Accuracy Documentation and Stock Management Promotion & Rewards Management Team Coordination. Handling and resolving...

DepartmentOperations- LevelEntry Level- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis...

Job Summary: - Understand customer enquiries and ensure they are answered or routed through the appropriate support channel - Manage customer escalations and ensure that these are answered, tracked, and escalated as required - Perform all procedures accurately, including following the client's documented call flows, work processes, data entry requirements,...

Design the workflow and complaint-solving process - Coordinate with other AOCs to solve all issues within the standard timeline - Control the budget for compensation or credit shell/ Travel Voucher - Resolve issues regarding guest complaints and other matters - Obtain and evaluate all relevant information to handle inquiries or complaints from guest -...

**Job Description**: - Design the workflow and complaint-solving process - Coordinate with other AOCs to solve all issues within the standard timeline - Control the budget for compensation or credit shell/ Travel Voucher - Resolve issues regarding guest complaints and other matters - Obtain and evaluate all relevant information to handle inquiries or...

Design the workflow and complaint-solving process - Coordinate with other AOCs to solve all issues within the standard timeline - Control the budget for compensation or credit shell/ Travel Voucher - Resolve issues regarding guest complaints and other matters - Obtain and evaluate all relevant information to handle inquiries or complaints from guest -...

Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams. Job Posting Location Bangkok Job Summary - A Call Center Supervisor is a professional charged with training and motivating their team of Call Center Representatives as they answer questions, handle complaints, and provide...

Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams. Job Posting Location Bangkok Job Summary A Call Center Supervisor is a professional charged with training and motivating their team of Call Center Representatives as they answer questions, handle complaints, and provide...

To manage the customer experience team ensure the effective management of the complaints or voice of customers within the framework ensuring that all cases are attended to timely and professionally, the root causes are identified and to work with the related teams to agree on the improvement opportunities and to provide the responses that address the...

The position duties include a wide range of activities related to customer feedback monitoring and ensuring all feedbacks are handled appropriately with the appropriate solutions within specified time frames and making sure high levels of customer service are provided at all times. - To manage the customer experience team ensure the effective management of...

**Responsibilities**: - ** Team Management**: Supervise and lead a team of call center agents, providing guidance, coaching, and support to ensure team performance and productivity. - ** Performance Monitoring**: Monitor the performance of team members, including call handling metrics such as average handle time, first call resolution, and adherence to...

**Responsibilities** - To provide excellent customer service and maintain excellent Operational Customer relationship management to Customs Clearance customers (Automotive, Chemicals, Cosmetics, etc., and any new customers) - Manage Customer On-site Staff. - To be key escalation focal contact point for Customer on operations escalation topics. - To receive...

Call Center Skill Eng รับสมัครด่วน สถานที่ปฏิบัติงาน : กรุงเทพมหานคร(เขตสวนหลวง) สาขาอาชีพหลัก : บริการลูกค้า/ลูกค้าสัมพันธ์/Call Center สาขาอาชีพรอง :...

**รายละเอียดงาน**: - Obtains client information by answering the end user questions from telephone calls /mail /FB/ LINE or forum post; interviewing clients; verifying information. - Determines eligibility by comparing client information to requirements. - In charge of customer service related KPIs - Implement operational...