Customer Relations Supervisor

3 weeks ago


ปทมวน กรงเทพมหานคร, Thailand Siam Piwat Co., Ltd. Full time

Represent a good image of the shopping mall and company.
Supervise team members in delivering beyond expectation service standards.
Manage the smooth operation at service counters including
Queue Management
Operational Issue Resolution
Service Accuracy
Documentation and Stock Management
Promotion & Rewards Management
Team Coordination.
Handling and resolving ongoing or escalated customer cases and complaints as assigned by managers.
Promote company initiatives.
Support other teams during activities and events.
**Hours of operation**: 5 working days per week
Functional Skills & Experiences.
3-5 years experience in customer service which at least 1 year in supervisor role.
Experience in customer complaint management.
Understanding of basic calculation i.e. % discount, on-top discount, % redemption.
**Job skills required**: Excel



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