Team Manager

3 months ago


กรงเทพมหานคร, Thailand Agensi Pekerjaan Job Expert Sdn Bhd Full time

**Responsibilities**:

- ** Team Management**: Supervise and lead a team of call center agents, providing guidance, coaching, and support to ensure team performance and productivity.
- ** Performance Monitoring**: Monitor the performance of team members, including call handling metrics such as average handle time, first call resolution, and adherence to scripts or procedures.
- ** Training and Development**: Conduct training sessions for new hires and ongoing training for existing team members to enhance their skills and knowledge in customer service techniques, product knowledge, and call center procedures.
- ** Quality Assurance**: Ensure quality standards are met by reviewing call recordings, conducting call evaluations, and providing feedback to agents to improve performance and customer satisfaction.
- ** Workflow Management**: Manage the workflow within the team, assigning tasks, handling escalations, and prioritizing work to meet service level agreements (SLAs) and customer expectations.
- ** Reporting and Analysis**: Generate reports on team performance metrics, analyze trends, identify areas for improvement, and implement strategies to optimize team performance and efficiency.
- ** Customer Escalations**: Handle escalated customer issues or complaints that cannot be resolved by agents, providing resolution and ensuring customer satisfaction.
- ** Team Communication**: Facilitate effective communication within the team, conducting regular team meetings, sharing updates, and fostering a positive and collaborative work environment.
- ** Process Improvement**: Identify opportunities for process improvement and efficiency gains within the call center operations, implementing best practices and innovative solutions to enhance customer service delivery.
- ** Stakeholder Liaison**: Serve as a point of contact between the call center team and other departments or stakeholders, collaborating with other teams to address cross-functional issues and improve overall customer experience.



  • กรุงเทพมหานคร, Thailand Division Manager Corporate Communication Full time

    Division Manager Corporate Communication**Posting Start Date**:16/05/2024**Job Function**:Corporate Responsibility & Communication**Company**:PTT Global Chemical Plc.**Work Location**:Bangkok**Roles & Responsibilities** - Team lead for internal and external communication to uphold the company’s reputation, and communicate the company’s global vision of...

  • Team Manager

    4 weeks ago


    กรุงเทพมหานคร, Thailand Cognizant Technology Solutions Full time

    **About the role**: **Responsibilities**: - Excellent Client Management skills and meet all SLA’s/KPI’s and need to come up with a detailed CAPA in case of any miss and avoid any such instance in the future. Primarily should be able to raise any risk and work towards mitigating it rather than missing any SLA/KPI - Directs & supervises team to achieve...

  • Team Manager

    1 month ago


    กรุงเทพมหานคร, Thailand Cartier Full time

    Reference Code: 100598**Team Manager**: - Bangkok, 10, TH- PermanentThe story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united...

  • Team Manager

    3 weeks ago


    กรุงเทพมหานคร, Thailand Louis Vuitton Malletier Full time

    **Position**: TEAM MANAGER - BANGKOK, THAILAND **Profile**: As a **Team Manager**, you will be an ambassador of the Brand. You will take ownership to lead and coach your team, build Client relationships, proactively foster the achievement of sales goals and ensure that the highest level of Client experience is delivered. You will be responsible to recruit...

  • Team Manager

    3 weeks ago


    กรุงเทพมหานคร, Thailand Louis Vuitton Full time

    POSTE TEAM MANAGER - BANGKOK, THAILAND PROFIL As a **Team Manager**, you will be an ambassador of the Brand. You will take ownership to lead and coach your team, build Client relationships, proactively foster the achievement of sales goals and ensure that the highest level of Client experience is delivered. You will be responsible to recruit and build...

  • Gucci - Team Manager

    3 weeks ago


    กรุงเทพมหานคร, Thailand Groupe Kering Full time

    Summary Job Family Group Description - Sales / Omni-Channel: Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management. Job Family Description -Store Management: Oversees and guides the stores to ensure a unique customer experience. Manages the relationship between...

  • Sales Team Manager

    4 weeks ago


    กรุงเทพมหานคร, Thailand United Overseas Bank (Thai) Public Company Limited Full time

    **About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...

  • Team Manager

    2 months ago


    กรุงเทพมหานคร, Thailand PRTR Full time

    Our client is one of the world's leading international high-end luxury fashion houses. - Creating Team Management and Development. - Handling Client Development. - Driving the Business and Maximizing Performance. - Selling and Floor Management. - Coordinating Store Operations as Part of the Store Management Team. **Qualifications** - Team management...

  • Team Manager

    4 weeks ago


    กรุงเทพมหานคร, Thailand Tiffany & Co. Full time

    **About Tiffany** Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world’s great love stories. From our products to our people, we have a long and proud tradition of ensuring we have the highest standards of quality. These standards have made Tiffany & Co. one of the world’s most recognizable luxury brands with close...


  • กรุงเทพมหานคร, Thailand ธนาคารไทยพาณิชย์ Full time

    สมัครโปรดคลิกที่ปุ่ม "Apply" **Job Description**: **Job Description**: - Team manager usually has a team of other call center operators which manages, directs and controls to ensure that they meet up with targets and perform their duties according to laid down instructions and guidelines. - Team Manager working in...


  • กรุงเทพมหานคร, Thailand Duhani Capital Full time

    Are you ready to lead a dynamic team in the exciting world of Retail FX & CFDs? We are actively seeking a passionate **Team Manager** to drive client engagement and conversion for our client's retail FX & CFDs company, focusing on the vibrant **Thai market.** If you are a results-driven leader with a knack for building relationships and meeting conversion...

  • Recruitment Officer

    4 weeks ago


    กรุงเทพมหานคร, Thailand TEAM Group Of Companies Co., Ltd. Full time

    บริษัท: - TEAM Group Of Companies Co., Ltd. - รายละเอียดงาน: - Preparing all documents for interview process - อัตรา: - 1 ตำแหน่ง - เงินเดือน: - ไม่ระบุ บาท - สถานที่ปฏิบัติงาน: - อาคารทีม -...


  • กรุงเทพมหานคร, Thailand Sertis Full time

    **Sertis is a leading Data and AI company based in the heart of Bangkok.** We provide both off-the-shelf and customised solutions for our clients ranging from data infrastructure, BI development, and data-driven business insights to forecasting, optimization, and computer vision. Our expert team of data and AI consultants work closely with clients, across...

  • Team Lead

    4 weeks ago


    กรุงเทพมหานคร, Thailand Cognizant Technology Solutions Full time

    **About the role**: **Responsibilities**: - Responsible for managing a team of 20-25 agents making sure daily KPIs are achieved - Mentor and groom the team members as per the career growth options - Motivate and drive the team to ensure timely deliverables - Track and report daily volumes and quality stats to the TM and other stakeholders - Provide...


  • กรุงเทพมหานคร, Thailand ธนาคารเกียรตินาคินภัทร จำกัด Full time

    Digital & Technology**Team Head of IT Service Management**: - Date: 31 Jan 2024- Location: Bangkok, Thailand- Company: Kiatnakin Phatra Bank Public Company Limited**Job Summary**: You will lead the IT Service Management team for service and operate to meet IT Operation & Services excellence objectives. **Role and Responsibilities /...

  • Team Leader

    2 weeks ago


    กรุงเทพมหานคร, Thailand growthfn Full time

    **Team Leader Responsibilities**: - Managing the day-to-day activities of the team. - Motivating the team to achieve organizational goals. - Developing and implementing a timeline to achieve targets. - Delegating tasks to team members. - Conducting training of team members to maximize their potential. - Empowering team members with skills to improve their...

  • Team Lead

    3 weeks ago


    กรุงเทพมหานคร, Thailand ALSTOM Full time

    Req ID:431208 At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter...


  • บึงกุ่ม, กรุงเทพมหานคร, Thailand Lotus's (Ek-Chai Distribution System Co., Ltd.) Full time

    4 years with property legal background. Property Research team, Property Acquisition. Analytical Skills. Key Responsibility. To review Property Portfolio in order to identify opportunities to maximize the company assets value. To develop sites through property process and complete in timeline to deliver Refresh Program. To justify site costs based on market...


  • กรุงเทพมหานคร, Thailand Booking.Com Full time

    **Job Title**: Market Team Manager, Bangkok **Role overview**: **Key Job Responsibilities and Duties**: - Manages and coaches a team of employees to achieve both organizational and individual objectives. - Responsible for internal and external recruitment activities in the team. - Drives the development of individuals, using frameworks and tools to...


  • กรุงเทพมหานคร, Thailand Jobs for Humanity Full time

    **Company Description** Jobs for Humanity is collaborating with Booking to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: Booking **Job Title**: Market Team Manager, Bangkok **Role overview**: **Key Job Responsibilities and Duties**: - Manages and coaches a team of employees to...