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Chat Support
4 weeks ago
Job Summary:
- Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as required
- Perform all procedures accurately, including following the client's documented call flows, work processes, data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the processes
- Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language.
NOTE: The paper work and relocation expenses will be handle by the company.
Pay: ฿22,000.00 per month
**Education**:
- Bachelor's Degree (preferred)
**Experience**:
- Chat Support: 1 year (preferred)
**Language**:
- Thai (required)
- English (required)
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