Executive, Customer Support
2 months ago
Design the workflow and complaint-solving process
- Coordinate with other AOCs to solve all issues within the standard timeline
- Control the budget for compensation or credit shell/ Travel Voucher
- Resolve issues regarding guest complaints and other matters
- Obtain and evaluate all relevant information to handle inquiries or complaints from guest
- Escalate issues to other relevant departments for resolution, where required, and served as liaison between guests and various departments
- Follow up on customer interaction to ensure a diligent follow-up and fulfill promises made to customers
**Qualifications**
- Bachelor's Degree in any field
- At least 2 years of experience in call center, customer services, or relevant.
- Good communication in English both verbal and written
- Proficient in computer literacy with G-suite knowledge
- Having problem-solving skills with a service-minded
- Working well in a team and under pressure atmosphere
- Able to work as a shift rotation
- New graduates are welcome to apply
**We are all different** - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.
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