Current jobs related to (Shopee Express) Recovery Management - กรงเทพมหานคร - Shopee
-
Recovery Team Operation Supervisor
4 months ago
กรุงเทพมหานคร, Thailand Shopee Full timeDepartmentOperations- LevelExperienced (Team Lead)- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...
-
Customer Resolution-recovery, Stuck Order Management
4 months ago
กรุงเทพมหานคร, Thailand Shopee Full timeDepartmentOperations- LevelEntry Level- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis...
-
Customer Resolution
4 months ago
กรุงเทพมหานคร, Thailand Shopee Full timeDepartment Operations- LevelExperienced (Individual Contributor)- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...
-
Compliance (Shopee Express)
4 months ago
กรุงเทพมหานคร, Thailand Shopee Full timeDepartmentCompliance- LevelExperienced (Individual Contributor)- LocationThailand - BangkokThe SeaMoney team enables and drives innovation by providing a range of financial products and services, including its mobile wallet, ShopeePay, to both individuals and SMEs. Its mission is to better the lives of individuals and businesses in the region with financial...
-
Frontline Management
3 months ago
กรุงเทพมหานคร, Thailand Shopee Full timeDepartment Operations- LevelExperienced (Individual Contributor)- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...
-
Solutions Management
4 months ago
กรุงเทพมหานคร, Thailand Shopee Full timeDepartment Business Development and Partnerships- LevelEntry Level- LocationThailand - BangkokThe Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of the Business Development...
-
Monetization (Shopee)
4 months ago
กรุงเทพมหานคร, Thailand Shopee Full timeDepartment Business Development and Partnerships- LevelEntry Level- LocationThailand - BangkokThe Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of the Business Development...
-
Listing Policy and Sop
4 months ago
กรุงเทพมหานคร, Thailand Shopee Full timeDepartment Operations- LevelEntry Level- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis...
-
Key Account Management
4 months ago
กรุงเทพมหานคร, Thailand Shopee Full timeDepartmentBusiness Development and Partnerships- LevelEntry Level- LocationThailand - BangkokThe Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of the Business Development...
-
Cn Relationship Management
3 months ago
กรุงเทพมหานคร, Thailand Shopee Full timeDepartmentBusiness Development and Partnerships- LevelExperienced (Individual Contributor)- LocationThailand - BangkokThe Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of...
-
Onsite Seller Support
1 week ago
กรุงเทพมหานคร, Thailand Shopee Full timeDepartment Operations- LevelEntry Level- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis...
-
Social Key Account Management
4 months ago
กรุงเทพมหานคร, Thailand Shopee Full timeDepartmentOperations- LevelEntry Level- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis...
-
Cn Project Management
3 months ago
กรุงเทพมหานคร, Thailand Shopee Full timeDepartmentBusiness Development and Partnerships- LevelExperienced (Individual Contributor)- LocationThailand - BangkokThe Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of...
-
Facility Management
2 weeks ago
กรุงเทพมหานคร, Thailand Shopee Full timeDepartment People- LevelEntry Level- LocationThailand - BangkokThe People team plays a crucial organisational role in Shopee by channeling important resources to key functions in the company. People are key to Shopee’s growth, and as our business expands, so does the need to develop and support our employees. - Oversee real estate forecasting and lease...
-
Listing Management
4 weeks ago
กรุงเทพมหานคร, Thailand Shopee Full timeDepartment Operations- LevelEntry Level- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis...
-
Affiliate (Shopee)
4 months ago
กรุงเทพมหานคร, Thailand Shopee Full timeDepartment Business Development and Partnerships- LevelExperienced (Individual Contributor)- LocationThailand - BangkokThe Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of...
-
Social Key Account Management
4 months ago
กรุงเทพมหานคร, Thailand Shopee Full timeDepartment Business Development and Partnerships- LevelEntry Level- LocationThailand - BangkokThe Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of the Business Development...
-
Sop & Process Development Support (Shopee)
3 months ago
กรุงเทพมหานคร, Thailand Shopee Full timeDepartmentOperations- LevelExperienced (Individual Contributor)- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...
-
Sop & Process Development - Contractor (Shopee)
3 months ago
กรุงเทพมหานคร, Thailand Shopee Full timeDepartment Operations- LevelExperienced (Individual Contributor)- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...
-
Brand Key Account Management
4 months ago
กรุงเทพมหานคร, Thailand Shopee Full timeDepartmentBusiness Development and Partnerships- LevelEntry Level- LocationThailand - BangkokThe Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of the Business Development...
(Shopee Express) Recovery Management
4 months ago
DepartmentOperations- LevelEntry Level- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
- Designing and maintaining operational and communicational process for reverse flow, recovery operation flow
- Designing recovery performance(stuck, ticket, lost, clawback) that could help core operation aware of their operation performance from recovery's lens
- Making decision on complicated cases from ticket/stuck order that can't find the PIC to claim and find the solution between teams
- Aligning with CX team on handling process, SLA days from ops feedback, the standard quality of ticket's feedback
- Managing Project as a project owner for any topics related to clawback or lost
- Supporting Operations to run smoothly in reverse flow
- Managing and coordinating with operation to ensure low stuck orders and prevent potential loss parcel
- Coordinating with relevant teams to improve process more effective and efficiency
**Requirements**:
- Working 5 days and stand by mode for weekends
- 4-5 years experience in logistics and supply chain is preferable
- Express delivery experience is advantage
- Project Management skills is preferable
- Leadership skills is required
- Good communication skills both written and verbal in Thai and English
- Data analysis and logical thinking for solution given
- Good coordination and teamwork
- Flexibility in working and be able to work on holidays (if any)
- Ability to negotiate