City Operations

2 weeks ago


กรงเทพมหานคร, Thailand Shopee Full time

Department Operations
- LevelExperienced (Team Lead)
- LocationThailand - Bangkok

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Monitor the teams of activity and manage key performance indicators.
- Identify problems and find the solutions for reporting to Management.
- Provide guidance and workaround for the front-line team.
- Optimization the process and reduction of time.
- Reduced work processes and increased work efficiency.
- Managing ad-hoc projects or special assignments as needed.

**Requirements**:

- Bachelor's degree in business administration, operation management, logistic management is plus
- Great problem solving skills.
- Experience in team management.
- Proactive and able to use initiative.
- Strong business sense and able to improve the team through a clear business view.
- Strong analytical skills and able to make judgement based on logical reasons.
- Well-developed interpersonal and communication skills.
- Able to communicate clearly and concisely.
- Quick learning, adaptive and flexible.
- Committed, result oriented, willing to go extra miles for goal achievement.
- Like challenging goals and fun environment
- Essential cross-functional working skills with strong analytical thinking, initiative and results-driven.
- Can do attitude, ability to work under pressure and in a fast-paced environment.
- Excellent written and verbal communication skills in English.
- Express industrial more than 2 years is preferred



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