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1 week ago
DepartmentOperations- LevelExperienced (Individual Contributor)- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Manage team to optimise Shopee Chatbot performance
- Regularly review and analyse key performance metrics to drive more chatbot adoption and accuracy
- Ensure productivity and manage quality assurance of Artificial intelligence training
- Develop and manage end to end models and tools that serve business needs; work with Shopee's headquarter, business, and developer team to provide requirement, testing, and ensure smooth implementation
- Actively benchmark competitors and propose new available technology /models for better user experience and/or efficiency
- Conduct deep-dive data analysis and report business progress with quantitative data regularly
- Hire, train and manage a tea
**Requirements**:
- Minimum Bachelor's degree in Information Technology, Engineering or any related field
- Minimum 5 years of working experience with at least 1 year of relevant experience in training Artificial intelligence
- Prior working experience in customer service field is a must
- Proficiency in both English and Thai
- Strong coordination skills
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