Service Experience Design Officer
1 week ago
Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.
Job Posting Location
Bangkok
Job Summary
Design compelling user journey experiences, ensuring the journeys are technically feasible, hassle-free, and aligned with business goals, managing customer issues, and driving app adoption.
**Job Description**:
- 1. Service Design for New & Strategic Services
- Coordinate with product owners and key stakeholders to clarify requirements, craft out scenarios of customer journeys, design E2E service design, and prepare communication to customers, customer handling, and FAQs.
- 2. Service Design for Experience Enhancement:
- Collect and study data to find insights on Customer Paint Points and Top Complaints.
- Initiates a new/enhance E2E service design, based on insights and company directions.
- Conduct project feasibility and coordinate with related teams for developments.
- 3. Customer Handling- Reviews E2E customer handling from incidents caused by network or products & services with product owners. Plan and prepare for touch points readiness.
- 4. App Communication- Initiate and co-work with the owner teams to create engaging campaigns or content to promote the app, manage communication execution, and craft out and review key messages, communication, and wording to target customers.
Recruiter
Chaipob Naisanguansri (ไชยภพ นัยสงวนศรี), Theeradech Ruangbowongate (ธีระเดช เรืองบวรเกษ)
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