Regional Teaching Operations Manager V2

4 weeks ago


กรงเทพมหานคร, Thailand British Council Full time

Regional Teaching Operations Manager v2

**Date**:9 Jun 2023

**Location**: Bangkok, East Asia, TH

**Company**:British Council

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021-22 we reached 650 million people.

**Role Purpose**:
The purpose of this role is to develop the three - five year operations strategy for the region. This should be informed by the overarching regional strategy, business targets and change priorities. This role is ultimately responsible for overseeing efficient resource planning for the region, implementation of new products and operational efficiencies across face to face teaching delivery.

**Main accountabilities but not limited to the following**:
**Service Delivery**
- Strategises and develops 3-5 year operations vision, including continual improvement to teaching delivery within the region, ensuring effective integration of new products/services /delivery methods and processes.
- Implements a range of standardised, operational procedures and systems within a given work plan to achieve specified, clearly measurable targets (revenue, volume, time and/or cost).
- End to end oversight of Operational Planning, logistics, resourcing, service delivery performance /standards and effective capacity management.
- Defines and approves requirements and performance management of supporting functions within a matrix environment.
- Point of contact and relationship manager with Global Operations Team and for English Product Leads on new Delivery requirements.

**Relationship and Stakeholder management**
- Assess change horizon (Global, Regional), impacts & implications with input from Country/Cluster Operations Leads. Agree priorities with Regional English Director.
- Develops and maintains excellent relationships and communication with internal and external customers to build a clear understanding of their needs to inform and enable medium-term innovation and improvements in the quality of teaching delivery.

**Analysis and reporting**
- Uses standard data analytics and reporting tools to validate strategies and operational planning.
- Conducts or commissions complex, comparative analyses of historic, current and projected operational performance data across multiple product/programme/business strands/geographical bases and uses this to identify and recommend improved ways of working, processes, procedures and/or resources that will enhance efficiency and effectiveness in the medium-term. These may include suggested changes regional/corporate policies or plans.
- Ensures effective cost management for teaching delivery through cost driver analysis, strategic positioning and value chain analysis

**Risk and compliance**
- Reviews agreed risk management protocols to determine whether they adequately protect the interests of the British Council in the regional operating context. Recommends revision and reform where necessary, basing proposals on evidence-based analysis of current/future risks and research into wider best practice and/or legislative requirements.

**Commercial and/or financial management**
- Oversees and reports on regional operations performance dashboard including Teacher utilisation quality of resource management.
- Co-ordinate operations planning & budgeting for region, linking with other regional leads for effective operational planning & review cycle and with Regional Finance, Procurement and HR to agree requirements/review SLAs.

**Leadership & management**
- Set the Programme of Change & Improvement for the region.
- Ensure integration of change, with active monitoring, tracking & sharing of progress, key learnings in region and with Global English.
- Provide inspiring and motivational leadership that role-models the British Council’s values and behaviours, and empowers and enables staff to deliver excellence, whilst promoting equity, diversity and inclusion.
- Provides input and ensures delivery of a Regional L&D plan that improves Operational capability and supports people adapt to new ways of working.

**Role specific knowledge and experience**:
Essential
- Experience of managing a large operational delivery function and teams within a complex multi-country organisation.
- Experience of overseeing Capacity Planning and assessing and monitoring change delivery and integration.
- Ability to develop excellent relationships with key stakeholders/internal departments.
- Experience of delivering large scale change and transitioning this into BAU, m


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