Regional Operations Manager

8 hours ago


กรงเทพมหานคร, Thailand Intrepid Group Full time

**About Intrepid**

**The role**:
We are seeking a highly motivated and experienced Regional Operations Manager to drive operational excellence and efficiency within our logistics and supply chain operations across the region. As the Regional Operations Manager, you will collaborate with internal stakeholders, including brands, the e-commerce platform, and third-party logistics providers (3PLs), to optimize our operations regardless of brand, category, or business models. Your key responsibilities include:

- Continuously improve SOPs and work instructions, ensuring localization and cross-functional operations alignment.
- Conduct audits of country operations and 3PLs to ensure compliance with standards and maintain complete documentation.
- Collaborate with internal tech teams to develop and enhance functionalities in our in-house eOMS system, enabling operations teams to work more efficiently and accurately.
- Develop operations learning materials and curriculum to enhance operational capabilities across the region.
- Drive the attainment of quality certifications and licenses for Intrepid, ensuring compliance with industry standards.
- Support country teams in developing new operational capabilities, such as importation and multi-warehouse solutions.
- Monitor and report on operations KPIs across the region, including relevant improvement planning to drive operational excellence.
- Collaborate with the Regional Head of Ecommerce to drive and execute regional operational initiatives, such as a regional 3PL Request for Proposal (RFP).
- Track and improve key performance indicators, including financial inventory accuracy, reduction in external and internal operational costs ratios, and successful on-time delivery of projects and initiatives.
- Foster cross-functional collaboration and influence to drive regional and country initiatives that positively impact operational performance.
- Gather and incorporate brand feedback to ensure high service levels and brand satisfaction.

**Who we look for - the ideal profile**
- Minimum Bachelor's degree in any field.
- Proven experience in operations management, logistics, or supply chain roles, with a focus on process improvement and efficiency.
- Strong project management skills and knowledge of developing and implementing SOPs, and cross-functional operational processes.
- Familiarity with order and warehouse management systems and the ability to enhance functionalities to drive efficiency and accuracy.
- Advanced proficiency Excel and data analysis.
- Strong cross-functional collaboration and English communication skills to work effectively with internal and external stakeholders.
- Results-oriented mindset with a focus on monitoring and achieving KPIs.
- Knowledge of quality certifications and licenses related to logistics and supply chain operations is a plus.

**What we offer**:

- Competitive compensation
- Excellent environment to grow online marketing expertise, working with industry specialists
- Opportunity to be a key part of a fast-growing leading e-commerce enabler in SEA, offering exciting career opportunities
- You will work with leading brands across different categories to shape their presence across all e-commerce platforms in the years to come and will have a broad view of the latest developments in the Southeast Asian e-commerce ecosystem.
- English-speaking international environment, open, collaborative, and fun culture
- Note: we will not be accepting any unsolicited resumes or CVs from headhunting or recruitment agencies at this point. Any CVs or profiles shared with us will not be entertained, and in the event of a dispute, Intrepid will not be liable for any material compensation to third parties_


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