Buyer Experience Program Manager

2 days ago


กรงเทพมหานคร, Thailand TikTok Full time

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

**Description**:
E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. Our mission is to provide world-class service and experience for customers, sellers and creators. We are looking for a Buyer Experience Program Manager role to manage and own the Buyer Experience in all eCommerce activities.
- Define all buyer experience related projects by benchmarking the industry seller initiatives and tools to facilitate the selling process on the platform.
- Develop and communicate buyer-related key initiatives to all stakeholders across global sites and increase synergy.
- Manage and prioritize a buyer experience portfolio across different markets.
- Produce and own the master schedule of initiative and regional project plans, ensuring that all interdependencies are identified and factored into the master schedule.
- Directly manage high-impact projects/programs wherever needed.
- Seek out cross-project synergies (across global initiatives, regional plans and interdependent projects) and ensure leveraged opportunities across all project initiatives.
- Sort out the opportunities in seller communication entrance and interactions to reduce the buyer' efforts in daily business operations.
- Collaborate with key business group contacts, project teams and global service contacts to design, develop and implement product training programs that support business objectives.
- Proactively engage Governance and Experience internal functions, such as Service Delivery, Operations, and Product to drive improvement efforts.

**Qualifications**:

- BA/BS degree or equivalent practical experience.
- Minimum 5+ years business experience in the customer experience field.
- Passion for customers and partners and effective at designing and implementing experience KPI's and other measures.
- Expertise in project design, communication skills, driving for results and managing changes.
- Have the sense to balance experience and growth and drive planning and execution of initiatives across a global organization.
- Ability to advocate and influence while not owning directly.
- Able to navigate through ambiguity and a fast changing environment, proven track record to thrive in a matrix environment.
- Strong analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, recommendations, and driving actions.
- Strengths in problem solving, issue-resolution, ability to work in a deadline-driven work environment, attention to detail, and ability to multitask.
- Experience in eCommerce or marketplace platforms is a plus.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too


  • Program Buyer

    4 weeks ago


    กรุงเทพมหานคร, Thailand Faurecia Full time

    The mission of the role are: - Negotiate contracts with global suppliers in coordination with commodity buyers - Contribute to the deployment of the Business Group commodity strategy through the serial and program sourcing activities in all regions - Be responsible for the quality, cost and delivery (QCD) performance of the suppliers of his/her commodity...

  • Buyer

    4 days ago


    กรุงเทพมหานคร, Thailand ABB Full time

    **Buyer**: **Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey...

  • Sr. Buyer

    2 weeks ago


    กรุงเทพมหานคร, Thailand Plexus Full time

    Job Description: - Procure materials and services per company SOPs and customer's contract to support customer's requirement - Expedite material to fulfill production requirements, customer upsides, NPIs and transitions - Maintain good partnership with supplier to ensure flawless support - Optimize inventory order through the most effective solutions (e.g.:...

  • Sales Manager

    2 weeks ago


    กรุงเทพมหานคร, Thailand Experience Asia Full time

    **‘EXPERIENCE ASIA,’** a leading Thailand DMC handling clients from North America, the UK, and Europe, is seeking a dynamic and experienced **Sales Manager** to join our team. **Key Responsibilities**: - Manage and nurture relationships with current accounts to ensure client satisfaction and repeat business. - Identify and secure new business...

  • Program Manager

    3 days ago


    กรุงเทพมหานคร, Thailand Smiths Group Full time

    Location: Asia Pacific, Thailand, Bangkok- Ref: DETECTIONAPAC00898- Division: Smiths Detection- Job Function: Programs**Job Description**: - Responsible for achievement of Program technical, revenue and cost objectives and establishment and management of customer and internal and external team relationships. - Assists Business Development, Sales and Product...

  • Assistant Buyer

    2 weeks ago


    กรุงเทพมหานคร, Thailand Lotus's (Ek-Chai Distribution System Co., Ltd.) Full time

    Buyer, Merchandiser. Ability to analyze quantitative data. Proficient in MS Excel. Key Responsibility. Retrieve sales/stock data to help Buying Manager analysing KPIs. Responsible for end to end documentation process such as CN,price change, set up new vendor, set up new item, build up stock (direct sales). Prepare Financial Forecast (Promotion...


  • กรุงเทพมหานคร, Thailand Intrepid Group Full time

    About Intrepid The Role: Intrepid Group Asia seeks a customer service representative to join our Chat team. This person will provide our customers with an exceptional level of service. The position will be based in Thailand. If you enjoy dealing with various buyer concerns and have a strong desire to provide excellent customer service, you are the one we...


  • กรุงเทพมหานคร, Thailand Grand Mercure Bangkok Atrium Full time

    **Job Description**: - Guest Experience Manager is the key objectives the continuous improvement and operational implementation of the Guest Experience and online reputation of the hotel by monitoring daily performance and guest feedback, representing the Guest within the hotel and supporting GM on achieving targets. - You will ensure full compliance of the...

  • Buyer Lead

    3 days ago


    กรุงเทพมหานคร, Thailand Argyll Scott Full time

    **Buyer Lead - Poultry Business** **Salary**:THB 170,000 per month **Location**:Bangkok or Saraburi (Able to travel in Saraburi) **Key Highlights**: - Direct experience in Poultry Business is a must - Able to travel in Saraburi - Focus on direct procurement As the Buyer Lead, your primary responsibility will be to oversee the procurement and purchasing...

  • Program Manager

    20 hours ago


    กรุงเทพมหานคร, Thailand Escher Group Full time

    **Program Manager - Thailand** **POSITION OVERVIEW** The Program Manager is a key member of the Professional Services organization in Escher and will oversee delivery of Escher’s software products and services for a digital transformation project in Thailand. They will have extensive experience managing large highly complex, client-facing, software...


  • กรุงเทพมหานคร, Thailand NOVOTEL BANGKOK ON SIAM SQUARE Full time

    **Job Description**: This position has key objectives the continuous improvement and operational implementation of the Guest Experience and online reputation of the hotel by monitoring daily experience performance and Guest feedback, representing the Guest within the hotel and supporting GM on achieving positive results and Guest Experience targets. She/he...

  • Merchandise Manager

    20 hours ago


    กรุงเทพมหานคร, Thailand Siam Makro Pcl. Full time

    Commercial sourcing/buying from retails business. Effective Negotiation and Communication skills. Flexible and good attitude. Supplier Management and DevelopmentIdentifies suppliers who can co-develop products. Cooperates and maintains good relationship with suppliers who are reliable in providing products. Visit suppliers and producers. Product Management...


  • กรุงเทพมหานคร, Thailand Experience Asia Full time

    **‘EXPERIENCE ASIA,’** a leading Thailand DMC handling clients from North America, the UK, and Europe, is seeking qualified Accounting Staff to join our team. **Key Responsibilities**: - Reconcile bank statements and maintain accurate bookkeeping ledgers. - Record all income and expense transactions in the accounting system on time. - Manage income and...

  • Merchandise Manager

    4 weeks ago


    สวนหลวง, กรุงเทพมหานคร, Thailand Lotus's (Ek-Chai Distribution System Co., Ltd.) Full time

    Supplier Management and Development Identifies suppliers who can co-develop products. Cooperates and maintains good relationship with suppliers who are reliable in providing products.. Visit suppliers and producers. Product Management and Development and Sales Target Conducts market research and analysis to identify products that can be developed and adopted...


  • กรุงเทพมหานคร, Thailand Hewlett Packard Full time

    The Audit Program Manager will manage third party audit firm, reviewing their work and providing guidance. Maintain and operate the program within define budget allocation. They must be technically and proficient, with attention to details. **Responsibilities**: - Develop and implement audit strategies and plans. - Manage a third-party audit firm and...


  • บึงกุ่ม, กรุงเทพมหานคร, Thailand Lotus's (Ek-Chai Distribution System Co., Ltd.) Full time

    Build plan and take action to hire the talented graduates through exciting engagement activities. Lead strategic recruitment activities including university collaboration, internship program, networking in community and increasing number of database for strong pipeline of external talents. Execute the Management Trainee recruitment. Actively find the right...


  • บึงกุ่ม, กรุงเทพมหานคร, Thailand Lotus's (Ek-Chai Distribution System Co., Ltd.) Full time

    Management Trainee strategic recruitment. Develop good working relations with universities. Build plan and take action to hire the talented graduates through exciting engagement activities. Lead strategic recruitment activities including university collaboration, internship program, networking in community and increasing number of database for strong...

  • People Manager

    2 days ago


    บึงกุ่ม, กรุงเทพมหานคร, Thailand Lotus's (Ek-Chai Distribution System Co., Ltd.) Full time

    Build plan and take action to hire the talented graduates through exciting engagement activities. Lead strategic recruitment activities including university collaboration, internship program, networking in community and increasing number of database for strong pipeline of external talents. Execute the Management Trainee recruitment. Actively find the right...


  • บึงกุ่ม, กรุงเทพมหานคร, Thailand Lotus's (Ek-Chai Distribution System Co., Ltd.) Full time

    Space Range Display, Plan-o-gram, Supply Chain. Manage the range change process for display. Experience in retail business preferred. Key Responsibility. Manage the range change process for display and check that the Display Rules and the principle of Level Run Down are applied to range changes, so that we strive to do our very best for customers and drive...

  • Assistant Buyer

    2 days ago


    กรุงเทพมหานคร, Thailand Triumph International Full time

    Triumph is one of the world’s largest intimate apparel companies. It enjoys a presence in over 120 countries with the core brands Triumph® and sloggi®. Globally, the company serves 40,000 wholesale customers and sells its products in 4,050 controlled points of sale as well as via several own online shops. The Triumph Group is a member of the Business...