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Seller Performance Monitoring and Reporting
3 weeks ago
DepartmentOperations- LevelEntry Level- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
- Monitor and track platform level seller KPI performance for BAU periods as well as for campaign days
- Plan and manage sellers during campaign period by working with local and regional teams to drive campaign day operation performance
- Prepare comprehensive weekly and monthly reports on seller performance / behavior KPIs (e.g., fulfillment, inventory management, seller chat etc.)
- Identify new opportunities, define requirements, and assess the seller behavior / performance impact for proposed improvements
- Work with the projects teams, BD teams and other seller facing teams to drive continuous improvements in operational efficiency and automation
**Requirements**:
- 0-1 years of experience in other performance management type of role
- Bachelors’ degree
- Demonstrated analytical and quantitative skills to use hard data and metrics to back up assumptions and develop business cases
- Advanced knowledge of MS Office products including Excel (v-lookup, Pivot tables etc.)
- Strategic thinker with the ability to see/understand the big picture
- Good written and oral communication skill in Thai, English is a plus
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