Customer Service Project Management
1 week ago
DepartmentOperations- LevelExperienced (Individual Contributor)- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Project-based role focusing end-to-end project management of various initiatives under customer service department - aiming to improve customer experience
- Responsible for project initiation, planning, execution, monitoring and evaluation
- Draw up the project plans, dependencies, and communicate across the involved parties to align everyone across the scopes and timeline.
- Maintain and manage project timelines, expectations, tasks and resources
- Ensure that every parties involved in the projects are doing their part timely and accurately
- Ensure that the project status, issues or changes made are communicated to internal and external stakeholders and appropriate parties and documented appropriately.
**Requirements**:
- Bachelor/ Master’s degree with 3 years working experience in related field
- Experience in managing expectations and communicating with stakeholders and handling various business process related projects
- Strong communication skills in English & Thai both written and verbal format
- Strong analytical and structured thinking
- Strong logical thinking and problem-solving skills
- Good team player, positive attitude and eager to learn
- E-commerce experience is preferable
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