Manager Customer Support/operations

6 months ago


กรงเทพมหานคร, Thailand Villeroy & Boch Full time

Opportunities for makers and creators - together we achieve more.
- Managing a team of customer service staff in daily operational tasks, from receipt to completion.
- Inquiries.
- Order Handling.
- Claim / Complaint Handling.
- Quotation for project business.
- Open invoices / Credit limit.
- Generating and analyzing reports to identify risk, tackle the problem and find solution & improvement.
- Handling critical or chronic issues with internal / external parties to meet solutions.
- Managing knowledge management / reinforcement for customer service staff.
- Liaising with other internal / external parties for continuous improvement of customer service quality, process, rules and disciplines.

Think outside the box with us and explore new paths to success.



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