Manager Customer Support/operations

7 months ago


กรงเทพมหานคร, Thailand Villeroy & Boch Full time

Opportunities for makers and creators - together we achieve more.
- Managing a team of customer service staff in daily operational tasks, from receipt to completion, Inquiries, Order Handling, Claim / Complaint Handling

, Quotation for project business, Open invoices / Credit limit
- Generating and analyzing reports to identify risk, tackle the problem and find solution & improvement
- Handling critical or chronic issues with internal / external parties to meet solutions
- Managing knowledge management / reinforcement for customer service staff
- Liaising with other internal / external parties for continuous improvement of customer service quality, process, rules and disciplines
- Miscellaneous (on assignment).

Think outside the box with us and explore new paths to success.



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