Customer Support Manager
4 weeks ago
**Key Responsibilities**:
**Customer Strategy and Business Plan**
- Develops the customer strategic business plan for his/her respective category and customers. Work out a joint customer business plan for his/her respective category and customers.
- Works in close collaboration with the Category and Channel Team for the category and channel input, and with customer marketing teams for the specific channel plan.
- Develops optimal integrated promo plan (incl. selling the plan to the customer) and manage promo investments.
- Manages customer promo investment with the customer.
- Seeking opportunity to increase product presence at store (Win at point of sales); Net new items/Share of basket.
- Deliver OTIF for innovation and theme launch in 7-11.
- Plan vol. forecast and CPP budget as monthly basis.
- Provide clear objectives and deliverables for the Customer Support Manager / pre-order team.
- Deliver the agreed plan, follow-up achievement of counterparts set in the agreement.
- Consistent monthly and quarterly business reviews of Joint Business Plannings/Trade Term with customers.
- Data churning and analysis to provide accurate business requirements for business review presentations to customers.
**Qualifications & Experiences**
- Experienced in key account management/modern trade.
- Experienced in FMCG industry.
- Skilled in developing and implementing customer/channel investment strategy.
- Experienced in managing a team of direct/indirect reports.
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