Current jobs related to Customer Success Manager - กรงเทพมหานคร - SoftwareOne

  • Customer Success Manager

    1 week ago

    กรุงเทพมหานคร, Thailand Nintex Full time

    **About Nintex**: At Nintex, we are transforming the way people work, everywhere. As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their...

  • Customer Success Manager

    4 weeks ago

    กรุงเทพมหานคร, Thailand NAVBLUE Full time

    FunctionCustomer Experience - Location- Bangkok, TH - Reference- Contract typePermanent - Working timeFull Time **Job Summary**: NAVBLUE, an Airbus Company, is currently seeking a Customer Success Manager to join our growing team. Reporting to the VP of Customer Experience, the Customer Success Manager (CSM) will be responsible for managing the...

  • Customer Success Manager

    3 weeks ago

    กรุงเทพมหานคร, Thailand Carrot Fertility Full time

    **About Carrot**: Carrot Fertility is the leading global fertility care platform, serving people of every age, race, income, sex, sexual orientation, gender, marital status, and geography. Trusted by hundreds of multinational employers, health plans, and health systems, Carrot's comprehensive clinical program delivers industry-leading cost savings for...

  • Customer Success Manager

    4 weeks ago

    กรุงเทพมหานคร, Thailand RateGain Full time

    At RateGain, we believe our triumph lies in the success of our customers. If you're have a work experience to boast about in Travel/Hospitality tech industry, then this opportunity is tailor-made for you! About the role: As the Senior Partner in Customer Success, you will be the captain of success, navigating through responsibilities that include Customer...

  • Manager, Customer Success

    4 weeks ago

    กรุงเทพมหานคร, Thailand NielsenIQ Full time

    As a Customer Success Manager, you will be responsible for everything about your portfolio of customers after the initial sale. You’ll work with other team members to drive the initial implementation and integration. You’ll educate established customers about new functionalities, best practices, industry developments and otherwise increase the value...

  • Senior Customer Success Manager, Thailand

    4 weeks ago

    กรุงเทพมหานคร, Thailand Appier Full time

    **About Appier** **About the role** We are seeking a **Senior** **Customer Success Manager, **who will manage the customer success function of key accounts within Appier's enterprise solutions business unit in Thailand. This role is based in Bangkok. The primary goal of the customer success team is to generate solutions from both business and technical...

  • Customer Success Manager, Apac

    7 days ago

    กรุงเทพมหานคร, Thailand Cendyn Full time

    **About the Job** The Customer Success Manager is responsible for client satisfaction and retention by providing training, support, regular communication and overall account management with the users and decision makers at the hotel level. The Manager is responsible for managing the full customer life cycle from implementation, onboarding, and through...

  • Customer Success Advisor

    2 weeks ago

    กรุงเทพมหานคร, Thailand Manatal Co LTD Full time

    **Manatal** is an AI-based recruitment software company based in Bangkok, Thailand. Our mission is to offer an easy-to-use software to empower small, medium, and large companies in their staffing & recruitment transformation. Globally trusted by thousands of companies in over 130 countries, Manatal's growth goes hand in hand with our clients' own. We're...

  • Customer Success

    4 weeks ago

    กรุงเทพมหานคร, Thailand SiteMinder Full time

    Oversee the onboarding for all SiteMinder labeled products and services to internal and external customers, with a primary focus on customers based in the Apac/Asia market. Be a Subject Matter Expert for training on SiteMinder labeled products. Have an in-depth understanding of the technology, the service you deliver, and the tools you use in order to mentor...

  • Manager, Customer Success

    2 days ago

    กรุงเทพมหานคร, Thailand NielsenIQ Full time

    **Job Description**: NielsenIQ Customer Success places our customers at the heart of everything that we do. We strive to offer a consistent customer experience across all our markets by harmonizing our ways of working, focusing on engagement and driving analytics excellence. We give our clients an enjoyable, easy, effective service featuring a modernized...

  • Customer Success Executive

    6 days ago

    กรุงเทพมหานคร, Thailand Conicle Full time

    **DUTIES AND RESPONSIBILITIES**: - Run customer relationship management process as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity for continuous program. - Become an expert in Platform and educate customers on the use and benefits of our products. - Efficiently manage time to focus on essential...

  • Customer Success Manager Based in Th

    2 weeks ago

    กรุงเทพมหานคร, Thailand CADDi Full time

    With the mission of "Unleashing the potential of the manufacturing industry," CADDi strives to create a world that can realize each manufacturer’s strength to create a flat, non-hierarchical relationship between customers and manufacturers. We are challenging to transform the entire manufacturing supply chain from both upstream and downstream and to create...

  • Senior Customer Success Executive

    2 weeks ago

    กรุงเทพมหานคร, Thailand Manatal Co LTD Full time

    **Manatal** is an HRTech software service (B2B SaaS) company headquartered in Bangkok, Thailand. Manatal is one of the fastest-growing start-ups in the region and is backed by Surge and Sequoia Capital. Manatal has a global presence and is trusted by thousands of businesses in over 130 countries. Our mission is to offer the best-in-class AI-powered...

  • Business Development Representative

    2 weeks ago

    กรุงเทพมหานคร, Thailand Infinity IT Success Full time

    **Company Description**: Infinity IT Success Ltd. is an Information Technology company founded in Bangkok in 1993. With a focus on providing IT services and solutions to over 200 local and international customers, including small and medium-sized businesses and enterprises, our mission is to offer innovative solutions that prioritize your business interests....

  • Saas caddi Drawer customer Success

    4 weeks ago

    กรุงเทพมหานคร, Thailand CADDI VIETNAM LIMITED COMPANY Full time

    JOB RESPONSIBILITIES - Pre-Sales activity as a team:Work closely with Field Sales member and provide trial or demo experience to enhance sales activities Analyze customer pain point and consider and introduce potential use case to solve their problem - Customer Onboarding:Lead the onboarding process for new customers, ensuring a smooth transition and...

  • Apac Consumer Insights, Customer Success Leader

    4 weeks ago

    กรุงเทพมหานคร, Thailand NielsenIQ Full time

    (Please note that we are advertising the same role in multiple locations given the location flexibility)_ **Key Accountabilities** In this Strategic Leadership Role, you will be responsible for Customer Success for the Consumer Insight Strategic Analytics & Insight Practice Area across APAC reporting into the SA&I Customer Success regional leader. Key...

  • Senior Manager, Implementation and Client Success

    2 weeks ago

    กรุงเทพมหานคร, Thailand Manatal Co LTD Full time

    **Manatal** is an HRTech software service (B2B SaaS) company headquartered in Bangkok, Thailand. Manatal is one of the fastest-growing start-ups in the region and is backed by Surge and Sequoia Capital. Manatal has a global presence and is trusted by thousands of businesses in over 135 countries and is recognized by Forbes as Best Recruiting Software of...

  • Student Success Manager

    4 weeks ago

    กรุงเทพมหานคร, Thailand Crimson Education Full time

    Want to revolutionize the future of education and do meaningful work that transforms future generations’ lives? Crimson Education is a Series C, global EdTech startup founded in 2013 with the idea that through personalized education and technology, we can transform students into the world leaders of tomorrow. We’re now in 28 markets and have an...

  • Apac Consumer Insights, Customer Success Leader

    2 weeks ago

    กรุงเทพมหานคร, Thailand NielsenIQ (Thailand) Limited Full time

    Support the Regional Customer Success lead in designing the practice area organization balancing methodological, language and technical needs. Support the Regional Customer Success lead in managing the P&L of the practice area including W&S and T&E budgets. Support hub strategy for market and product lines. Coordinate and drive cross-training programs in...

  • Customer Success Mgt Specialized

    4 weeks ago

    กรุงเทพมหานคร, Thailand PayPal Full time

    At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. Job...

Customer Success Manager

1 month ago

กรงเทพมหานคร, Thailand SoftwareOne Full time

Job Function: Software & Cloud Services The role:

- As a Customer Success Manager, you will provide support to customer partners across, CxO, Operations and Business Units, in order to make sure we deliver business outcomes with the best customer and delivery experience resulting in customer retention and new leads/opportunities. You will have excellent skills at developing relationships which will allow you to understand the objectives of the customer organization to align the appropriate SoftwareOne Solution and Services.
- You will have the main responsibility for ensuring excellence in allcustomer experience facets for assigned customers. You will be responsible for the seamless transition of service delivery from onboarding to run service Business As Usual [BAU] phase.
- You will be involved in efficient resource assignment from different servicelocations (local/RSDC/GSDC) to deliver the agreed service to thecustomer.
- You will performs the processes and interfaces between the customer and SoftwareOne which has crafteded and implemented during the onboarding.
- You will conduct Onboarding sessions with your customer stakeholdersproviding insight on: SoftwareOne Service scope, Support process,Escalations management, Customer Success Manager role and focus,Tools overview & demo etc. to educate the Customer partners to startleveraging SoftwareOne support, services & tools.
- You will conduct business reviews with your customer stakeholdersproviding insight on: SoftwareOne Service usage and performance,opportunities for optimization, relevant developments in business, newfeatures or capabilities released within the supported areas which couldenable a goal within the customer business. Review meetings will be onsiteat the customer site or remotely, depends on the agreement with thecustomer- You will provide critical issue support for managed service related partner concerns and keeping your customer up-to-date on resolution progress.- You will accompany and orchestrate the Root Cause Analysis of Critical and Major Incidents raised by customer and align with the driving support staff to optimize experience for the customer, SoftwareOne and/or partners.- You will monitor and report Customer Satisfaction (CSAT), Business Outcomes, SLA’s/KPI’s and if needed initiate and monitor Service Improvement Plans (SIP’s) initiated within the Service Organization.- You will equip yourself and maintain up to date working knowledge of the Services supported by SoftwareOne Managed services team.- You will be responsible for driving and accelerating adoption of our services through advising customers on standard processes for using SoftwareOne and/or partner solutions and align with Sales and Solution Sales on upcoming up
- or cross-selling opportunities accordingly.- You will relay customer needs and requirements back to internal SoftwareOne Global Service teams for future Service and Solution development.- You will mentor team members and assist them with their professional development.- You will understand the information available from other SoftwareOne Service lines to provide input to Account Business Plans to position SoftwareOne Services and Solutions.- You will provide thought leadership in highly sophisticated projects/programs throughout the pre-sales and initial planning process. You will possess a detailed understanding of the end-to-end onboarding process for SoftwareOne Managed Services customers.

What we need to see from you:
- Proven track record in Service delivery or in support of Background within Technology Services or with relevant exposure within one or multiple technologies - O365, Azure, AWS, Commvault, Managed Infra, Unified communication etc.- Performed work within the relevant technology realm in a project or Managed Service delivery capacity previously- Understands the implication of change through the implementation of technology to the business- Strong structural work methods, multitasking and time management skills- Minimum of 2 years’ experience working on Cloud Data Center services, including but not limited to:o IaaSo PaaSo CI / CD pipelines- Ability to create basic scripts in at least one of the following:o Pythono BASHo Powershello Github or other Repository services- Demonstrated ability of 3+ years working in Data Centre Operationso Windows and Linux Data protection and recovery, security operations and proactivemonitoringo Service improvement and process optimization- ITIL Foundation Level certified- Cloud Platform Architect level qualification(s)
- Excellent problem solving and assertive consultative skills- Demonstrated experience in business process analysis- Excellent project management skills
- Proven track record in Service delivery or in support of delivery of Software Lifecycle Managed Services or Software Procurement.- Understands the implication of change though the implementation of technology to the business- Strong structural work methods, multitasking and time m