Services Center Department Manager

**Responsibilities** - Build, train, and direct our growing Business Development Center department. - Plan and develop Customer Experience through Business Development Center/Contact Center - Be Business Development Center’s Systems Champion (Salesforce, CXP, Autoline, Protocol, other required systems). - Developing and standardize leads nurturing process...

Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

Store operation, SRD, Call center, Online shopping. StoreLine system / RPM / RMS / RMR. Presentation, MS office skills. Key Responsibility. Responsible on Service awareness projects by gathering service data and produce reports, documents, processes, and activities to promote customer focus and improve service standards and create a warm and friendly...

**JOB PURPOSE**: This role is responsible for leading, developing, inspiring and coaching Contact Center Operations, Quality Assurance & Capability and Development team in a fast-paced, dynamic the whole team environment to provide exceptional experience to ABOs and Members. Leading team in accomplishing beyond their key measures of success, including all...

Responsible on Service awareness projects by gathering service data and produce knowledge, processes, and activities to promote customer focus and improve service standards and create a warm and friendly atmosphere for stores. Track stores service performance and other related data. Analyze repeated problems / complaints and raise solutions. Manage operation...

Responsible of case management and managing Contact Center Operations team to provide services to customers via Telephone. - Oversee Contact Center Operations team performance with a high standard of work that aligns with the objectives or criteria effectively for example Training, Coaching, Monitoring, Quality tracking etc. and assist team with escalated...

**Responsibilities**: - Call Center Operations: Lead, motivate, and manage a team of customer service representatives, ensuring the delivery of exceptional service through effective call handling, problem-solving, and responsiveness. - Customer Experience Strategy: Develop and implement strategies to enhance the end-to-end customer experience, optimizing...

Store operation, SRD, Call center, Online shopping. StoreLine system / RPM / RMS / RMR. Presentation, MS office skills. Key Responsibility. Work as operation call center to accept phone call from stores regarding opened issue logsCall stores to ensure issue logs completely solved and closed. Record received call details and summarize call report on a daily...

**Management** - Be a leader and keep for team motivated in order to achieve exceptional results. - Develop talents from your team by improving their skills. - Responsible for the quality of the team (uniform, grooming, service) - Support given for recruiting team and manage the integration of new joiners. - Transmit product and sales training to sales staff...

Call Performance Analysis. Workforce Management. Support Call Center Team. Call Performance Analysis and Workforce Management.Ensures established key performance indicators are met by closely monitoring call statistics. Analyses call volume, call trends and call arrival patterns and report on any exceptional deviations. Participates in forecasting meetings...

4~10years of IT infrastructure experience - Basic understanding of data center facilities - Solid Understanding of Linux/Unix Administration - Server Hardware Troubleshooting and hands-on experience - Experience in Network Protocols: Ethernet, L2/L3 technologies - Network Hardware: Copper, Optical Fiber Cabling, Switches and Routers etc. - Experience with...

Solid Understanding of Linux/Unix Administration Server Hardware Troubleshooting experience **Server Booting**: POST, BIOS, PXE, Kickstart, GRUB/LILO, RAID **Some Experience with Network Protocols**: TCP/IP, Ethernet, L2/L3 technologies **Network Hardware**: Copper and Optical Fiber Cabling, Switches, Routers Strong Communication Skills Passionate about...

Job Description You act as team lead of HR Services team, dealing with senior level contact point for HR customers/Providers providing advisory and responses to complex HR related inquiries & internal and external audits. Manage budget planning, monitoring and controlling expenditure for HR Services. Ensures implementation and transactional of in-scope...

Department- LevelEntry Level- LocationThailand - Bangkok- Manage day-to-day call center operation of logistics/e-commerce business - Ensure smooth running of daily processes to meet service commitment level - Assists with taking agents’ calls if they can’t handle the workload - Oversee and drive team to achieving related KPIs and overall performance -...

Oversee on Service awareness projects by gathering service data and produce documents, processes, and activities to promote customer focus and improve service standards and create a warm and friendly atmosphere for staff and customers. Analyse stores service performance and other related data. Analyse repeated problems / complaints and raise...

**Responsibilities**: - ** Team Management**: Supervise and lead a team of call center agents, providing guidance, coaching, and support to ensure team performance and productivity. - ** Performance Monitoring**: Monitor the performance of team members, including call handling metrics such as average handle time, first call resolution, and adherence to...

To ensure expansion and growth for Airbus core services through Flight Operations support activities and to support Airbus core services’ goals, objectives and strategies. **Responsibilities**: Manage Flight Operations support activities to support Flight Ops Support Center including: - Support to Airbus operators on Tech Request and other activities -...

รายละเอียดงาน **รูปแบบงาน **:งานประจำ**จำนวนที่รับ **:1 ตำแหน่ง**สถานที่ปฏิบัติงาน **:กรุงเทพมหานคร(เขตพระโขนง,เขตสวนหลวง) - **ทำงานที่บ้าน...

Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams. Job Posting Location Bangkok Job Summary 1. Manage Contact Center to meet Call Center KPIs, Customer Requirements and company processes. 2. Monitor and evaluate the performance to develop performance improvement and...

Founded in 1913 in Italy, the Prada Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include PRADA, Miu Miu, Church’s, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities.- Joining our Company means working in a creative...