Senior Manager, Service Center
2 weeks ago
Oversee on Service awareness projects by gathering service data and produce documents, processes, and activities to promote customer focus and improve service standards and create a warm and friendly atmosphere for staff and customers.
Analyse stores service performance and other related data.
Analyse repeated problems / complaints and raise solutions.
Manage/oversee operation Service center from stores and coordinate with relates team or personal in charge to solve all operation issues.
Manage Service Center & Communication team to check all operation issues and provide answers or assign to relates team to solve issues for stores.
Contact stores sometimes to check any information requested from Head Office.
Support any of business request to support store issues data for HO colleagues.
Review store communication received from HO users and send to stores with quality.
**Qualifications**:
Bachelors Degree in related field.
Have experience 5-10 years in Customer Service / Call Center / Service Desk & Communication / Strong client-facing and communication skills.
Advanced troubleshooting and multi-tasking skills.
Ability to think strategically and to lead.
Strong at using MS Office.
Communication skills.
Presentation skills.
Good service mind.
MS office (Word, Excel, Power Point).
Store Line system / RPM / RMS / RMR.
Lotus's
Ek-Chai Distribution System Co., Ltd.
Buengkum, Bangkok 10230, Thailand.
**Job skills required**: Excel, Power point, Coordinate
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