Senior Manager, Service Center

Exploring and develop new business opportunities to add value for contact center operations, outsourced contact center, AIS Shops, and relevant business units. Defining new business development analysis and requirements to support contact center operations, outsourced contact center, AIS Shops, and relevant business units. Coordinating with relevant business...

Store operation, SRD, Call center, Online shopping. StoreLine system / RPM / RMS / RMR. Presentation, MS office skills. Key Responsibility. Responsible on Service awareness projects by gathering service data and produce reports, documents, processes, and activities to promote customer focus and improve service standards and create a warm and friendly...

Responsible on Service awareness projects by gathering service data and produce knowledge, processes, and activities to promote customer focus and improve service standards and create a warm and friendly atmosphere for stores. Track stores service performance and other related data. Analyze repeated problems / complaints and raise solutions. Manage operation...

Store operation, SRD, Call center, Online shopping. StoreLine system / RPM / RMS / RMR. Presentation, MS office skills. Key Responsibility. Work as operation call center to accept phone call from stores regarding opened issue logsCall stores to ensure issue logs completely solved and closed. Record received call details and summarize call report on a daily...

Senior Call Center รับสมัครด่วน สถานที่ปฏิบัติงาน : กรุงเทพมหานคร(เขตปทุมวัน,เขตห้วยขวาง,เขตดินแดง,เขตคลองเตย,เขตวัฒนา) สาขาอาชีพหลัก :...

Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

**Responsibilities**: - Call Center Operations: Lead, motivate, and manage a team of customer service representatives, ensuring the delivery of exceptional service through effective call handling, problem-solving, and responsiveness. - Customer Experience Strategy: Develop and implement strategies to enhance the end-to-end customer experience, optimizing...

Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams. Job Posting Location Bangkok Job Summary Exploring and developing new business opportunities to add value for Contact Center, AIS Partner, AIS Shops and relevant business units including analyzing business data for...

**JOB PURPOSE**: This role is responsible for leading, developing, inspiring and coaching Contact Center Operations, Quality Assurance & Capability and Development team in a fast-paced, dynamic the whole team environment to provide exceptional experience to ABOs and Members. Leading team in accomplishing beyond their key measures of success, including all...

Job Posting Location Bangkok Job Summary Assist in the formulation of client's KPIs for individuals and teams 2. Monitor and coaching call center agent and provide guidance and feedback for improve agent performance 3. Ensure daily processes/ contact center operation to meet KPIs and SLAs 4. Devise ways to optimize procedures and keep staff motivated 5....

Department- LevelEntry Level- LocationThailand - Bangkok- Manage day-to-day call center operation of logistics/e-commerce business - Ensure smooth running of daily processes to meet service commitment level - Assists with taking agents’ calls if they can’t handle the workload - Oversee and drive team to achieving related KPIs and overall performance -...

Job Description You act as team lead of HR Services team, dealing with senior level contact point for HR customers/Providers providing advisory and responses to complex HR related inquiries & internal and external audits. Manage budget planning, monitoring and controlling expenditure for HR Services. Ensures implementation and transactional of in-scope...

The data center enterprise architect is responsible for designing, implementing, and maintaining the data center infrastructure and services that support the business needs and objectives of the organization. The data center enterprise architect works closely with the Facilities Team, business stakeholders, and external vendors to ensure that the data center...

**Responsibilities** - Build, train, and direct our growing Business Development Center department. - Plan and develop Customer Experience through Business Development Center/Contact Center - Be Business Development Center’s Systems Champion (Salesforce, CXP, Autoline, Protocol, other required systems). - Developing and standardize leads nurturing process...

Lead and manage multiple large-scale IT projects from initiation to closure, ensuring projects are delivered on time, within scope, and within budget. Navigate and manage relationships with difficult or high-demand business users while maintaining a professional and solution-oriented approach. Oversee complex IT infrastructure, ensuring system integrity and...

**Professional Exp**: in Technical Project Manage. Previous experience using project management tool. **EXP**: briefing senior leadership (VP-level, above). **Key Responsibility**: Create and oversee product roadmap by conceptualizing, defining, and prioritizing features based on business opportunity and customer needs to meet goals. Partner closely with...

**Job Responsibilities Summary**: The Senior Assistance Coordinator (SAC) plays a pivotal role in the Assistance department. Reporting to the Senior Supervisor and managed by the RSA Call Center Manager, this position requires strong decision-making and communication skills to effectively manage client relationships. As the first point of contact for the...

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

Job Posting Location. BangkokJob Summary. ปฏิบัติงานเป็นกะหมุนเวียนเพื่อให้บริการด้านข้อมูล นำเสนอสินค้า/บริการด้วยภาษาไทยและภาษาอังกฤษ...

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...