IT Service Management Officer

Job Posting Location Bangkok Job Summary Create, transform and maintain contents from text-based to digitized format to support both call center agents and customers via knowledge management platforms and Advance Contact Center website. Support products/services inquiry and coordinate with product owner to getting the information to call center. Create...

**Job Scope**: - Sourcing oversea supplier for purchasing activities - Discuss and evaluate specification with supplier. - Handle and prepare import document such as invoice, packing list, bill of lading and other necessary document. - Coordinate deliveries of orders between suppliers / forwarder agents to ensure that all items are delivered on time. -...

Source of new technology exploration for contact center both front operation / back office including Shop, Partner for digital improvement in term of customer service. (Work collaborate with Technology vendors). Responsible for "Customer Technology Roadmap Planning" of customer service area. Responsible for Business owner role of digital platform...

**Responsibilities** - Develop the Control Operations Center team in increasing the scope for resolutions of issues with the team at HQ. - Ensure the team follow the schedule assigned from HQ team. - Ensure the team delivers quality services and match SLO as agreed with HQ team. - Act as first escalation level for the Operations group. - Ability to work...

Monitor and optimize network performance for scalability, reliability and usability including provide network performance report and maintain network monitoring tool. Maintain and manage network inventory and manage backup by automation method. Coordinate with other infrastructure team to investigate problem those related to network. Job Description...

Control and supervise services, operations, emergency responses, and maintenance. Plan, inspect, analyze, and manage systems used for building control, safety equipment, amenities, and communication systems within office areas according to work plans. Develop preventive maintenance plans for systems such as BAS/BMS, Fire Alarm, RMS (Digital Meter), CCTV,...

Supervise the following functions under General Administration; messenger services, mail room, asset management, office supplies & inventory management, meeting room reservation system, property & risk insurance, etc. Control and Maintain budgets and optimize expenses for maximum operational efficiency. Develop inventory control management systems for the...

Job Posting Location Bangkok Job Summary Responsible for installation order management,review and create customer profile, make appointment with customer and assign technicians, follow up and tracking installation work. Job Description Roles & Responses Review and create customer profiles within the SLA. Call to make appointments with customers and assign...

Prefer Age 25 - 30 years. bachelor's degree in any. Good Human Relationship & Good Service Mind. Strong communication and interpersonal skills and dedication to customer satisfaction. Able to use MS Office. Recruiter Jidapha Sukeelak (จิดาภา สุขีลักษณ์)

Job Posting Location Bangkok Job Summary Digital SCRUM Management and Call Flow Development Job Description Advanced understanding of IVR/Voice AI Technology and basic call flow development related backend service integration for fully self service design Business and Technology Service design for SCRUM Being PO of SCRUM digital self service room. Providing...

**Job Detail**: - Office manager (50K-60K) (SDG-81085) - ผู้จัดการสำนักงาน- - Serve as the point person for office manager duties including maintenance, supplies, bills, delivery - Organize the office layout and order stationery and equipment - Maintain the office condition and arrange necessary repairs - Organize office...

Store operation, SRD, Call center, Online shopping. Presentation, MS office skills. StoreLine system / RPM / RMS / RMR. Key Responsibility. Responsible on Service awareness projects by gathering service data and produce documents, processes, and activities to promote customer focus and improve service standards and create a warm and friendly atmosphere for...

**Main Objectives and Activities** - A full-time daytime position, 12hrs shift with break, 3-4 days/week to handle Technical Support Line including weekends and public holidays. - Follow up and monitoring incidents and escalate as per agreed SLA and established procedures. - Rigorously monitor production work and report delays/errors. - Make requests from...

Company Description The Asian Institute of Hospitality Management brings Swiss-style education to the heart of Asia. Founded by Minor Hotels, one of the fastest growing hospitality companies, in academic association with Les Roches, a global leader in hospitality education. AIHM provides a world-class learning experience for future leaders in hospitality,...

Our client is a Freight Forwarding business. **Responsibilities** - Managing the customer service and documentation team. - Managing the day-to-day domestic and international compliance and compliance within the timeline. - Handling all Import and Export shipping documentation and ensure smooth cargo release to meet all customer and principal...

**Job Number** 24057028 **Job Category** Rooms & Guest Services Operations **Location** The Athenee Hotel a Luxury Collection Hotel Bangkok, 61 Wireless Road (Witthayu), Bangkok, East Java, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front...

CGO - Cargo Commercial - Bangkok, Thailand - Cathay Pacific - Application Deadline 05 Jan 2025 Company Description At Cathay Pacific, we share one common aspiration: to be the world's best airline. We believe in looking for the best in our people, in working as a team, in doing the right thing by our shareholders and our communities. With a global team,...

รายละเอียดงาน - ดูแลการเบิกจ่ายสินค้าภายในคลัง - ตรวจนับทรัพย์สิน - จัดทำรายงานหรือบันทึกข้อมูล คุณสมบัติ - เพศชาย -...

3 years in ICT products and services Account Sales. IOT,Cloud,Cyber Security experience are preferred. Excellent in Communication & Negotiation skills. Job DescriptionActively grow the business transactions from the assigned customers, from more products and services (non-mobility, Cloud, ICT, and others) selling. Deliver the sale result as a guideline...

Job Posting Location Bangkok Job Summary Customer Retention and Management Job Description Responsible for FBB customer relationship management to strengthen customer engagement. Analyze FBB profile in order to understand customer insight and design retention campaign. Measure & Monitor retention campaign effectiveness & business impacts from...