Agency Sales Quality Development

1 week ago


กรงเทพมหานคร, Thailand FWD Insurance Full time

FWD spans Hong Kong, Macau, Thailand, Indonesia, the Philippines, Singapore, Vietnam and Japan. In Thailand, established in 2012, FWD Thailand aims to provide customer-led insurance coverage whether it be savings, personal accident, retirement plans, or investment-linked insurance. Along with TMB, our bank partner and with over 900 staffs, we deliver fresh customer experiences and provide quality services to more than 900,000 customers nationwide.

FWD is a fresh insurance company for aspirational people who are looking forward to their lives ahead. We believe that life is all about living your passion and pursuing happiness; it’s our commitment to empower people to live their lives to the fullest everyday.

If you are looking for a company where can fuel your inspiration and cultivate your experience, join us on our exciting journey.

Quality of Agency
- Create Tip for development Sales force 2 Tip per month
- Analysis data - Persistency, Churning Policy, Freelook

Quality of Agency Office
- Site visit (each site 1 times per year) to review and control quality of Agency Office, ensure that facility and working process align with guideline, rules and regulation, branding policy
- Gather training needs from each AO and propose training need for Zone Management

Process Management
- Install DCR System in Agency Office and also provide training to cashier in the office
- Organize training session for each Agency Office to..

oTraining about E-Branch Report for Cashier

oProvide solutions, recommendation to close gap

oProvide solutions, recommendation to reduce complaint cases

Reporting
- Cashier then develop report to Agency Office Owner
- Office then develop report to Agent Leader and Agents

On field to find fact on complaint case for Management's consideration



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