Clients Solutions Manager

3 weeks ago

กรงเทพมหานคร, Thailand TikTok Full time

Responsibilities
Company Introduction
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Team Introduction
Client Solutions Team will be a client & campaign management expert, working with advertisers and agencies to design, implement, and optimize campaigns to achieve advertisers' performance objectives. Client Solutions Team is one of the most important partners to our sales team, establishing and strengthening key client relationships with a focus on driving revenue, advertiser education & advertiser satisfaction. Key skills required for any persons to be in this team is to have a great focus on client service, ability to optimize marketing performance results for advertisers, and capability to provide customized training and solutions to advertisers leveraging our unique ad product suite.

**Responsibilities**:
1. Account Management
- Manage and grow post-sale client relationships with key agencies in the SEA market.
- Manage trusted relationships and give TikTok products' training to key agency stakeholders.
- Provide best-in-class service to our Agency partners and all internal teams supporting them.
- Support and work with the sales team on pre-sale pitch strategies.
- Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team.
- Develop insightful industry and product specific case studies and playbooks based on client success.

2. Drive Product Adoption
- Partner with internal stakeholders to Build & Deliver 'Agency Success Programs'.
- Synchronize client's agency plans with internal cross-functional teams' data to develop campaign, media plan, optimization, best practices aligned with agencies and client business goals.
- Establish the strengths of TikTok's product in the eyes of Agency Partners.
- Serve as an external product consultant educating clients and agencies on product solutions and best practices, and ultimately drive deeper product adoption.
- Maintain up-to-date knowledge of TikTok’s features and ad units.
- Proactively lead product update discussions, educate brands and agencies on TikTok’s new and existing products, and advise on best practices to drive optimal performance and groundbreaking campaigns.

3. Campaign Management
- Provide consultation and analysis to help agencies improve campaign performance and brand result plus maximize opportunities from their client's advertising.
- Kick-off campaigns with clients and manage all timelines, assets and opportunities for optimization.
- Monitor and analyze ad campaigns and proactively take initiative to improve results.
- Coordinate and collaborate with ad ops, product and R&D teams, etc. internally to ensure a smooth and successful campaign execution.
- Investigate and work directly with product and engineering teams to help them troubleshoot client issues during a campaign.
- Analyze campaign performance data to offer clients data-driven business insights and simultaneously use those insights to improve our advertising offerings.

**4. Additional Responsibilities**:

- Share marketplace feedback and guide our advertising and product strategy.
- Collaborate with internal stakeholders to develop best in class playbooks, strategies, processes.

**Qualifications**:

- At least 3-5 years of experience in account management / client services roles with a demonstrated knowledge of digital media platforms, advertising KPIs, and cross-vertical knowledge.
- Extremely strong communication skills with the ability to educate and influence an audience.
- Experience in campaign management and set up
- Experience managing branding and performance advertisers with complex and scaling challenges.
- Working knowledge of Microsoft Office: PowerPoint, Excel, and Word - Keynote knowledge a plus
- Exceptional verbal and written communication skills and ability to effectively translate technical language to non-technical stakeholders
- Excellent active listening skills and proactive about collaboration
- Creative and strong problem-solving skills
- Ability to analyze data and identify insight with impeccable attention to detail
- Highly organized self-starter, motivated to learn and proactive in ta

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