Clients Solutions Manager

20 hours ago

กรงเทพมหานคร, Thailand TikTok Full time

Account Management
- Manage and grow post-sale client relationships with key agencies in the SEA market
- Manage trusted relationships and give TikTok products' training to key agency stakeholders
- Provide best-in-class service to our Agency partners and all internal teams supporting them.
- Support and work with the sales team on pre-sale pitch strategies
- Conduct regular business reviews and take a consultative, long-term approach to build productive relationships with clients, in collaboration with the sales team
- Develop insightful industry and product specific case studies and playbooks based on client success.

Drive Product Adoption
- Partner with internal stakeholders to Build & Deliver 'Agency Success Programs'
- Synchronize client's agency plans with internal cross-functional teams' data to develop campaign, media plan, optimization, best practices aligned with agencies and client business goals
- Establish the strengths of TikTok's product in the eyes of Agency Partners.
- Serve as an external product consultant educating clients and agencies on product solutions and best practices, and ultimately drive deeper product adoption.
- Maintain up-to-date knowledge of TikTok’s features and ad units
- Proactively lead product update discussions, educate brands and agencies on TikTok’s new and existing products, and advise on best practices to drive optimal performance and groundbreaking campaigns

Campaign Management
- Provide consultation and analysis to help agencies improve campaign performance and brand result plus maximize opportunities from their client's advertising
- Kick-off campaigns with clients and manage all timelines, assets and opportunities for optimization
- Monitor and analyze ad campaigns and proactively take initiative to improve results
- Coordinate and collaborate with ad ops, product and R&D teams, etc. internally to ensure a smooth and successful campaign execution
- Investigate and work directly with product and engineering teams to help them troubleshoot client issues during a campaign
- Analyze campaign performance data to offer clients data-driven business insights and simultaneously use those insights to improve our advertising offerings

Additional Responsibilities
- Share marketplace feedback and guide our advertising and product strategy
- Collaborate with internal stakeholders to develop best in class playbooks, strategies, processes
- At least 3-5 years of experience in account management / client services roles with a demonstrated knowledge of digital media platforms, advertising KPIs, and cross-vertical knowledge.
- Extremely strong communication skills with the ability to educate and influence an audience.
- Experience in campaign management and set up
- Experience managing branding and performance advertisers with complex and scaling challenges.
- Working knowledge of Microsoft Office: PowerPoint, Excel, and Word - Keynote knowledge a plus
- Exceptional verbal and written communication skills and ability to effectively translate technical language to non-technical stakeholders
- Excellent active listening skills and proactive about collaboration
- Creative and strong problem-solving skills
- Ability to analyze data and identify insight with impeccable attention to detail
- Highly organized self-starter, motivated to learn and proactive in taking up complex projects that help drive product understanding and client growth strategy.
- Have a passion for TikTok
- Native proficiency in English, native in Thai

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