Senior Technology Production Support Manager
2 weeks ago
LSEG is an Equal Opportunities employer, we strive to establish teams that are diverse and encourage collaborative working and sharing of ideas
**Responsibilities**:
On-Premises Technology Support:
- Lead a team of technology support engineers responsible for maintaining and supporting on-premises technology infrastructure, including servers, network devices, and trading systems.- Oversee the deployment, configuration, and maintenance of hardware and software components to support forex trading operations.- Implement best practices for system monitoring, performance tuning, and capacity planning to ensure optimal performance and availability of trading platforms.
Azure Infrastructure Management for FX Trading Systems:
- Lead and manage a team responsible for the day-to-day operations of Azure-based production environments supporting FX trading systems.- Oversee the design, deployment, and maintenance of highly available and secure Azure infrastructure components.- Collaborate with stakeholders to ensure Azure environments meet the performance, latency, and compliance requirements of FX trading operations.- Ensure infrastructure deployments are secure, scalable, and compliant with best practices and organizational standards.
Continuous Improvement and Automation:
- Drive continuous improvement initiatives to enhance the reliability, scalability, availability, efficiency, & performance of FX Trading systems hosted both On-Prem and on Azure.- Identify opportunities to automate repetitive tasks and streamline operational processes using Azure automation tools and scripting languages.- Implement automation solutions to streamline operational tasks, such as deployment orchestration, configuration management, and performance monitoring.- Integrate automated testing suites, code analysis tools, and security scanning tools into CI/CD pipelines to ensure the quality and security of trading software releases.-
- Continuously improve CI/CD workflows to optimize build times, reduce deployment errors, and increase release velocity.
Incident Management and Resolution:
- Develop and implement robust incident management processes to promptly respond to and resolve production issues impacting forex trading operations.- Coordinate with internal teams, external vendors, and stakeholders to diagnose and resolve complex technical issues, minimizing downtime and impact on business operations.- Conduct post-incident reviews and root cause analysis to identify underlying issues and implement preventive measures.
Change and Release Management:
- Manage the change and release process for on-premises technology infrastructure, ensuring that changes are thoroughly tested and properly documented before deployment.- Collaborate with development and QA teams to schedule and coordinate software releases, minimizing disruption to trading activities.- Implement change control procedures to maintain the integrity and stability of production environments.
Security and Compliance:
- Implement and enforce security controls and compliance measures to protect sensitive financial data and ensure regulatory compliance in on-premises technology environments.- Conduct regular security assessments, vulnerability scans, and audits to identify and remediate security risks and compliance gaps.- Collaborate with compliance and risk management teams to address regulatory requirements and industry standards relevant to forex trading operations.
Documentation and Training:
- Maintain comprehensive documentation of on-premises technology configurations, procedures, and troubleshooting guides to facilitate knowledge sharing and operational continuity.- Provide training and support to technology support engineers and end-users on on-premises technology systems, tools, and processes.
Qualifications:
- Bachelor's degree in Computer Science, Engineering, Finance, or related field; Master's degree preferred.- Experience in technology production support, both with Azure Cloud technologies & On-Premises infrastructure technology.- Strong understanding of FX trading operations, financial market data feeds, & trading platforms.- Proven track record of leading incident management and resolution efforts in high-pressure environments.- Hands-on experience with Azure DevOps, Azure Kubernetes Service (AKS), Azure SQL Database, and Azure Networking.- Knowledge of security best practices and compliance requirements relevant to financial services, such as PCI DSS, GDPR, and industry regulations.- Excellent communication, leadership, and problem-solving skills, with a customer-centric approach.- Relevant certifications (e.g., ITIL, CompTIA Security+, Cisco CCNA) are a plus.- Azure certifications (e.g., Azure DevOps Engineer Expert, Azure Solutions Architect Expert) are a plus.
LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
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